IT Executive

UBASE; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology solutions provider in Kuala Lumpur is seeking an IT support specialist fluent in Mandarin. The role involves troubleshooting and resolving hardware, software, and network issues, alongside maintaining IT systems. Candidates should have a diploma or bachelor's degree in IT or a related field and have proven experience in a similar help desk role. Additional benefits include a competitive salary, performance bonuses, health coverage, and professional development opportunities.

Benefits

Competitive salary package

Performance bonus & incentives

Health & medical coverage

Professional development opportunities

Employee engagement activities

Qualifications

• Fluent in Mandarin speaking and reading.
• Proven experience in an IT support/help desk role.
• Good understanding of Windows, macOS, and basic networking concepts.

Responsibilities

• Act as the first point of contact for IT assistance.
• Troubleshoot and resolve hardware, software, and network issues.
• Perform remote troubleshooting and guide users through solutions.
• Install, configure, and maintain IT systems and peripherals.

Skills

IT support experience

Troubleshooting skills

Communication skills

Problem-solving skills

Ability to work in a team

Education

Diploma or Bachelor's degree in IT, Computer Science, or related field

Tools

Office automation tools

Remote support software

Ticketing systems

Job description

Education: Must have Diploma or Bachelor’s degree in IT, Computer Science, or a related IT Field.

Experience:

Proven experience in an IT support/help desk role.

Experience in troubleshooting hardware, software, and network issues.

Technical Skills:

Good understanding of Windows, macOS, and basic networking concepts.

Hands‑on experience with office automation tools, remote support software, and ticketing systems.

Basic knowledge of cybersecurity best practices.

Familiarity with Active Directory, Office 365, and cloud‑based applications is a plus.

Soft Skills:

Strong problem‑solving and analytical skills.

Excellent communication and interpersonal abilities.

Customer‑focused with the ability to remain calm under pressure.

Ability to work independently and as part of a team.

Shift Work:

Ability to work shifts as required, including nights, weekends, and public holidays.

Fluent in Mandarin speaking and reading.

If you're a proactive and resourceful IT professional looking to grow in a dynamic work environment, we’d love to hear from you!

Requirements

• MANDARIN SPEAKING AND READING REQUIRED
• Education: Must have Diploma or Bachelor’s degree in IT, Computer Science, or a related IT Field.
• Experience:
  • Proven experience in an IT support/help desk role.
  • Experience in troubleshooting hardware, software, and network issues.
• Technical Skills:
  • Good understanding of Windows, macOS, and basic networking concepts.
  • Hands‑on experience with office automation tools, remote support software, and ticketing systems.
  • Basic knowledge of cybersecurity best practices.
  • Familiarity with Active Directory, Office 365, and cloud‑based applications is a plus.
• Soft Skills:
  • Strong problem‑solving and analytical skills.
  • Excellent communication and interpersonal abilities.
  • Customer‑focused with the ability to remain calm under pressure.
  • Ability to work independently and as part of a team.
• Shift Work:
  • Ability to work shifts as required, including nights, weekends, and public holidays.

Preferred Qualifications

• IT certifications such as CompTIA A+, ITIL, Microsoft Certified: Modern Desktop Administrator, or Cisco CCNA are an advantage but not a necessity.
• Prior work experience in a BPO or call centre environment is a plus even if it’s during internship.
• Fluent in Mandarin speaking and reading.

Key Responsibilities

• Act as the first point of contact for internal users requiring IT assistance via phone, email, or ticketing system.
• Troubleshoot and resolve hardware, software, and network‑related issues through diagnostic techniques and effective questioning.
• Perform remote troubleshooting and guide users through step‑by‑step solutions.
• Escalate unresolved issues to the appropriate IT personnel and follow up to ensure resolution.
• Install, configure, and maintain computer systems, software, and IT peripherals (printers, scanners, VoIP phones, etc.).
• Monitor IT systems and networks, ensuring optimal performance and security compliance.
• Assist in managing user accounts, permissions, and access controls across various IT platforms.
• Maintain accurate documentation of IT assets, incidents, troubleshooting steps, and resolutions.
• Implement and support IT policies, procedures, and best practices.
• Conduct periodic training or knowledge‑sharing sessions for employees on IT security and system usage.
• Coordinate with external vendors for IT‑related procurement, repairs, and services.
• Identify and suggest potential improvements in IT support processes and infrastructure.

Benefits

• Employee Benefits As part of our team, you’ll enjoy a comprehensive benefits package designed to support your professional growth, work‑life balance, and overall well‑being: Competitive Salary Package – aligned with market standards and your experience. Performance Bonus & Incentives – rewarding your contributions and achievements. Health & Medical Coverage – including outpatient, inpatient, and insurance protection. Annual Leave, Medical Leave & Public Holiday Entitlements – with additional leave benefits as you grow with the company. Professional Development Opportunities – training programs, certifications, and career growth support. Exposure to Latest IT Systems & Technologies – a dynamic environment to build your expertise. Collaborative & Supportive Work Culture – with regular knowledge‑sharing and team engagement. Convenient Office Location – easily accessible at Menara Ken TTDI. Employee Engagement Activities & Perks – company events, recognition programs, and fun team‑building initiatives. We believe in recognizing talent, investing in our people, and providing a platform where you can thrive in your career.
• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Medical Insurance