IT ERP Executive

Secret Recipe Cakes and Café Sdn Bhd; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading food service company is seeking an ERP Support Specialist in Kota Damansara, Malaysia. The candidate will provide first-line support for ERP users, manage data, and assist in system integration. The role requires a bachelor's degree in a related field and 2-3 years of relevant experience. Familiarity with SQL, Excel, and ERP systems allows for success in enhancing operational efficiencies. Additionally, benefits include miscellaneous leaves and discounts for employees.

Benefits

Miscellaneous leaves (i.e Compassionate, Wedding, Examination, Calamity etc)

Birthday Gift

Wedding Cake

Staff Purchase Discount

Parking Subsidy

Qualifications

• Bachelor’s degree in IT, Computer Science, Business Administration, or a related field.
• Additional certifications in inventory systems, ERP, or IT support are a plus.
• 2-3 years of experience supporting inventory management systems, ERP solutions, or similar applications.
• Experience in troubleshooting technical issues, system integration, and user support.
• Familiar with SQL (queries, joins, filters) and Excel (Power Query, Pivot, XLOOKUP).
• Strong knowledge of Microsoft Office Suite (Excel, Word, PowerPoint).
• Knowledge of retail or outlet inventory processes is highly desirable.

Responsibilities

• Act as the first-line support for ERP users—troubleshoot transactions, access issues, and configuration gaps.
• Document all issues in a ticketing system for escalation when unresolved.
• Assist in user account setup and access management.
• Monitor daily ERP batch jobs and integration syncs, ensuring timely resolution of issues.
• Respond promptly to support tickets or urgent instructions from superiors.

Job description

Benefits

• Miscellaneous leaves (i.e Compassionate, Wedding, Examination, Calamity etc)
• Birthday Gift
• Wedding Cake
• Staff Purchase Discount
• Parking Subsidy

Schedule

Monday - Friday

Job Requirements

• Bachelor’s degree in IT, Computer Science, Business Administration, or a related field.
• Additional certifications in inventory systems, ERP, or IT support are a plus.
• 2-3 years of experience supporting inventory management systems, ERP solutions, or similar applications. (Supply chain/ WMS/ Finance).
• Experience in troubleshooting technical issues, system integration, and user support.
• Familiar with SQL (queries, joins, filters) and Excel (Power Query, Pivot, XLOOKUP).
• Understanding of system integration (POS, procurement, finance) is an advantage.
• Strong knowledge of Microsoft Office Suite (Excel, Word, PowerPoint).
• Exposure to SSRS or SSIS reporting is an advantage.
• Knowledge of retail or outlet inventory processes is highly desirable.
• Familiar with manufacturing or food industry operations preferred (FEFO, shelf life, allergens, lot/batch, recall readiness).
• Applicants must be willing to work in Kota Damansara, Petaling Jaya.

Operations & User Support

• Act as the first-line support (L1/L2) for ERP users—troubleshoot transactions or posting errors, workflow rejections, access issues, and configuration gaps.
• Document all issues in a ticketing system; elevate unresolved cases to Assistant Manager (ERP) or vendor (L3) with clear logs and steps to reproduce.
• Assist in user account setup, access management, and ensuring proper segregation of duties.
• Monitor daily ERP batch jobs, integration syncs (e.g., POS/WMS/Finance), and ensure timely resolution of failed jobs.
• Respond promptly to support tickets or urgent instructions from superiors or key users, including after working hours when required during month-end closing, production downtime, or project deployment.

Data Management & Reporting

• Maintain and verify master data for items, vendors, BOMs, price lists, bins, and users.
• Prepare and validate data uploads using templates and scripts (Excel, CSV, SQL).
• Develop and maintain simple SSRS reports or ad-hoc SQL queries for tracking inventory, GRN, and costing.
• Assist in reconciliation between ERP data and external systems (e.g., Power BI, POS, Finance systems).

Project Implementation & UAT

• Support ERP enhancement or rollout activities: prepare test data, execute test scripts, and document results.
• Participate in UAT (User Acceptance Testing) and post-go-live support (“hypercare”).
• Coordinate with internal users and vendors during change deployment and ensure successful cutover.
• Maintain version control and documentation of ERP changes and configurations.