IT engineer- Application support (Kubernetes & Docker container)

Lenovo; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global technology company in Petaling Jaya is looking for an IT Support Specialist to deliver frontline IT support services and manage enterprise database operations. Candidates must have a degree in Computer Science and proficiency in OS maintenance. The role involves maintaining corporate IT infrastructure and ensuring compliance with corporate standards, focusing on databases like Oracle, MySQL, Milvus, and Elasticsearch. Strong problem-solving skills and adherence to documented procedures are essential.

Qualifications

• Degree in Computer Science or related field is required.
• Experience with backup and recovery procedures for databases.
• Foundational knowledge of Oracle, MySQL, Milvus, and Elasticsearch.

Responsibilities

• Deliver IT support services maintaining infrastructure and systems.
• Support daily database operations across enterprise databases.
• Resolve employee endpoint issues per SOPs.

Skills

Proficiency in OS maintenance (Windows 10+/macOS)

Understanding of TCP/IP fundamentals (IP/DNS/VLAN)

Ability to strictly follow documented procedures

Foundational knowledge of Oracle, MySQL, Milvus, Elasticsearch

Education

Degree in Computer Science/related field

Tools

Oracle

MySQL

Milvus

Elasticsearch

Job description

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Position Overview

• Deliver standardized frontline IT support services in compliance with corporate IT service management processes (ITIL). Maintain corporate IT infrastructure and end-user systems while performing basic operational tasks under engineers' guidance, ensuring efficient and compliant daily operations.
• Support daily database operations across enterprise databases including Oracle, MySQL, Milvus vector database, and Elasticsearch for search/indexing, supporting monitoring, backup/restoration, patching, performance tuning, and user permission management.
• This position will include structured training.

Core Responsibilities

• User Support
  • Resolve employee endpoint issues per SOPs (hardware failures, software installation, account access).
  • Deploy and configure office equipment (Windows/macOS/mobile devices).
  • Respond to service desk tickets within 20 minutes (initial response).
• System Maintenance
  • Perform basic server health checks (CPU/memory/disk space).
  • Assist in patch deployment and backup operations (following change management processes).
  • Maintain IT asset database (devices/licenses/IP addresses).
• Process Execution
  • Document and escalate incidents per established procedures.
  • Update knowledge base articles (FAQs/solution repository).
  • Execute security compliance tasks (password policy enforcement/antivirus scans).
• Database Operations Support (Oracle / MySQL / Milvus / Elasticsearch)
  • Independently operate and maintain Oracle, MySQL, Milvus, and Elasticsearch clusters, including advanced monitoring, patching, backup/restore, migration and user permission management.
  • Help maintain and develop automation scripts related to these database operational tasks (Shell, Python).
  • Implement and enforce database security policies, perform user permission audits, and ensure compliance with corporate standards.
  • Participate in the compilation of database questionnaires and other related materials (FAQ).

Qualifications

• Mandatory Requirements
  • Degree in Computer Science/related field.
  • Proficiency in OS maintenance (Windows 10+/macOS).
  • Understanding of TCP/IP fundamentals (IP/DNS/VLAN).
  • Ability to strictly follow documented procedures.
  • Foundational knowledge of Oracle, MySQL, Milvus, and Elasticsearch database concepts and operations.
  • Experience with backup and recovery procedures for these systems.
• Preferred Qualifications
  • Candidates with Fluent Mandarin speaking are preferred.
  • ITIL V4 Foundation certification.
  • Service desk or desktop support internship experience.
  • Skillful scripting skills (Batch/Bash).
  • Practical experience or internships involving Oracle/MySQL/Milvus/Elasticsearch preferred.
  • Relevant certifications (MySQL OCP) are a plus.

Additional Locations: Malaysia - Kuala Lumpur, Kuala Lumpur; Malaysia - Selangor - Petaling Jaya; Malaysia - Selangor - Selangor Darul Ehsan

If you require an accommodation to complete this application, please [e-mail]