IT Engineer

Dentsu Aegis Network; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading media communications company based in Kuala Lumpur is seeking an IT Support professional to provide helpdesk and technical support in a Windows/Mac environment. The ideal candidate will have 3-5 years of experience troubleshooting hardware and software issues, along with a strong knowledge of Windows Server administration. Excellent communication skills and a Bachelor’s degree or equivalent experience are required. This role offers the chance to work with a dynamic team and high-profile accounts.

Qualifications

• 3-5 years experience in Windows and Mac OS environments.
• 3-5 years troubleshooting hardware and software issues.
• 2-3 years experience with Windows Server administration.

Responsibilities

• Provide helpdesk and technical support for Win/Mac users.
• Manage and maintain Win/Mac environment.
• Ensure information security policies are implemented.

Skills

Troubleshooting hardware issues

Windows and Mac OS proficiency

Excellent communication skills

Self-starter

Education

Bachelor's degree or equivalent work experience

Tools

Windows Server 2008/2012

Adobe Creative Suite

MS Office

Cisco switches

VMware vSphere & ESXi 5.5

Job description

Dentsu Aegis Network is made up of eight global network brands - Carat, Dentsu, Dentsu media, iProspect, Isobar, mcgarrybowen, Posterscope and Vizeum and supported by its specialist/multi-market brands including Amnet, Amplifi, Data2Decisions, Mitchell Communications (PR), psLIVE and 360i. Dentsu Aegis Network is Innovating the Way Brands Are Built for its clients through its best-in-class expertise and capabilities in media, digital and creative communications services. Offering a distinctive and innovative range of products and services, Dentsu Aegis Network operates in 110 countries worldwide with over 23,000 dedicated specialists, with 17 countries, in 36 offices and over 9,000 people across Asia Pacific. We have a unique operating model of one P&L which enables integrated solutions that drives objectivity, collaboration and efficiency.

Job Description

• Helpdesk, troubleshooting, and day-to-day technical support responsibilities for the Win/Mac user environment.
• Manage and maintain the Win/Mac environment at a reliable and consistent service level.
• Interface and coordinate with vendors for contracts, purchasing, break/fix, maintenance, and outages.
• Ensure information security policies and controls for data, systems, and services are appropriately in place and functioning as required.
• Provide support to global/regional IT initiatives, as relating to local server and desktop needs.
  

Qualifications

Requirements:

• Minimum 3~5 years experience in a Windows XP/7, Mac OS X, and Windows Server 2008/2012 environment.
• Minimum 3~5 years experience troubleshooting hardware, software, and network issues on Macintosh and Windows workstations and laptops.
• Minimum 2~3 years experience with Windows Server 2008/2012 administration and support.
• Strong working knowledge of Windows and Macintosh software including MS Office, Adobe Creative Suite, etc.
• Self-starter, confident and results driven, able to multi task.
• Excellent communications skills with end users and team members.
• Bachelor’s degree or equivalent work experience required.

Core Competencies:

• Win7 Enterprise
• Mac OS X 9.7 to 9.10
• Windows Server 2008/2012
• Active Directory, DHCP, DNS, GPO
• TCP/IP, Routing, Wifi, VLAN’s
• Cisco switches and WAP devices, Juniper Firewalls, Riverbed optimization solutions.
• VMware vSphere & ESXi 5.5
  

Additional Information

All your information will be kept confidential according to EEO guidelines.

Working forDENTSU AEGIS NETWORK MALAYSIA certainly gives you the opportunity to work with a reputable team and high profile accounts. The talent of our people is the lifeblood of our business and we invest constantly in their success - recognizing, rewarding and developing potentials. In line with our expansion, we are looking for vibrant, ambitious individuals who enjoy challenges and want to make an impact with the next integrated media communication.