IT Coordinator

BrioHR; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A Malaysian IT services firm is looking for an IT / Infrastructure Coordinator in Kuala Lumpur. The role involves supporting the IT SEA Account Manager with local IT tasks, ensuring asset inventory accuracy, and troubleshooting network issues. Responsibilities include coordinating asset replacements, managing technical support for server configurations, and supervising last-mile infrastructure tasks. Ideal candidates should have experience in asset management and network troubleshooting. Competitive compensation is provided.

Qualifications

• Experience in managing IT infrastructure assets.
• Ability to troubleshoot network issues.
• Familiarity with asset replacement processes.

Responsibilities

• Support IT SEA Account Manager in local IT activities.
• Maintain local IT asset inventory accurately.
• Coordinate budget reporting activities with Cluster Account Manager.
• Organize replacement of IT assets at end of life.
• Monitor network performance and troubleshoot issues.

Skills

LAN troubleshooting

Technical support

Network design

Asset management

Job description

The IT / Infrastructure Coordinator supports the IT SEA Account Manager in coordinating local IT activities and executing ad‑hoc/last‑mile infrastructure tasks required for the implementation of IT Demand and Projects.

Ensuring accuracy of local IT Asset inventory including PCs, Chromeboxes, Printers, Decon stations.

• Liaising with local Finance to maintain Fixed Asset register
• Organising replacement of existing assets @ EoL
• Approving Asset replacement tickets in SNOW for Out of cycle replacement requests
• Screening of Non Standard Software requests
• Approving non standard software tickets in SNOW
• Liaising with Security for Software security assessment and whitelisting
• Organising the True‑up Campaigns at the local level
• Coordinating the IT Volume review for Hardware and Software assets including Non standard software, User accounts (Kite, etc)
• Support the Cluster Account Manager in budget reporting activities.
• Maintaining the relevant master data including site lists, contact details, etc.
• Controlling the data input by onsite & remote support engineer
• LAN troubleshooting with local vendor + GIO (if necessary)
• APN troubleshooting with local ISP + GIO (if necessary)
• Orchestration of incidents for industrial devices - tablets & PDTs - on behalf of the business (ticket triage)
• Adhoc IT issues , requests support (which not covered by GIO services)
• Consulting / Pre‑Sales on Infra related topics
• Screening of Business requirements for new/ update of infrastructure (new sites, new AP, etc)
• Reviewing / Challenging GIO quotes for Infra demands
• New site network requirement, local network design, add the site to AL network (specify subnet/Network access mode/support GIO for the cpe config/etc..)
• Network related construction support (Site relocation/ new site/etc..)

Daily network monitoring

• Framing the demands to GIO
• AdHoc Technical support for Server config, App installation, Data Migration, etc
• Local NAS onsite support & Migration coordination
• Last mile AdHoc infra tasks to execute GIO Projects & Demands (Network config, testing, etc)
• Infrastructure Project Proxy
• AdHoc coordination tasks for Infrastructure Projects (coordination with local vendors, coordination with building managers, Receiving of deliveries, etc)