IT Business Analyst (REF07)

EPS Consultants; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading company in the eldercare sector seeks a Business Analyst to collaborate on IT software development projects. The role involves requirement gathering, impact assessments, and documentation development, requiring strong analytical skills and a proactive attitude. Join a dynamic team focused on innovative SaaS solutions.

Benefits

Work from home every Monday

Flexible working hours: 10am - 6pm

Qualifications

• At least 3 years of experience in roles like Business Analyst, System Analyst, or Functional Consultant.
• Skilled in creating flowcharts and analyzing business processes.
• Detail-oriented with strong organizational and documentation skills.

Responsibilities

• Collaborate in phases of IT software development for the eldercare sector.
• Conduct technical and business impact assessments for SaaS applications.
• Develop detailed documentation including Functional Specifications and User Stories.

Skills

Analytical skills

Problem-solving

Communication

Interpersonal skills

Adaptability

Education

Bachelor’s Degree or Postgraduate Diploma

Tools

Microsoft Office

Job description

• Collaborate in various phases of new IT software and product development projects for the eldercare sector, including requirement gathering, research, feasibility analysis, functional design, testing, user acceptance, and training.
• Conduct both technical and business impact assessments for updates or modifications to existing web-based SaaS/SOA and custom applications to accommodate evolving user needs.
• Contribute to the development, enhancement, and strategic planning (roadmapping) of market-focused software/SaaS products.
• Support the resolution of software and system-related issues through troubleshooting and analysis.
• Engage with cross-functional teams—such as Product Owners, Software Architects, Developers, Project Managers—and interface with end users including healthcare professionals (e.g. doctors, nurses, clinicians, administrators, IT managers) to manage change requests and implement system improvements.
• Develop detailed documentation including Functional Specifications, User Stories, and Functional Test Cases.
• Opportunity to be involved in consulting, proof-of-concept (POC), pilot programs, and other innovative, impactful initiatives.

• A Bachelor’s Degree or Postgraduate Diploma in any discipline.
• At least 3 years of hands-on experience in relevant roles such as Business Analyst, System Analyst, Product Analyst, or Functional Consultant.
• Strong adaptability and a proactive attitude toward learning new technologies, with solid analytical and problem-solving capabilities.
• Skilled in creating flowcharts and analyzing business processes.
• Ability to quickly understand and translate business requirements into technical solutions.
• Passionate about solving real-world challenges and developing innovative SaaS/software solutions.
• Excellent communication and interpersonal skills to effectively collaborate with end users and stakeholders from healthcare settings.
• Professional work ethic with a positive, team-oriented attitude.
• Proficient in Microsoft Office tools (Word, Excel, PowerPoint, Project, Visio, etc.).
• Detail-oriented with strong organizational and documentation skills.

• WFH every Monday
• Working hours: 10am - 6pm