IT Administrator (Mid-level)

Quantios (Malaysia) Sdn Bhd.; Seri Kembangan; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading software solutions provider in Malaysia is looking for a Mid-level IT Administrator to support their internal IT infrastructure. You will manage devices, contribute to cybersecurity operations, and ensure smooth functioning of services across the global workforce. Ideal candidates will have 2-4 years of experience in IT support, proficiency with M365, and strong troubleshooting skills. This role is a great opportunity to enhance your career in a diverse and inclusive environment.

Qualifications

• 2–4 years of experience in IT support or systems administration.
• Proficiency with M365 and device management tools.
• Ability to troubleshoot system and network issues.

Responsibilities

• Manage provisioning and troubleshooting of end user devices.
• Support corporate applications and M365 services.
• Contribute to cybersecurity operations and compliance.

Skills

M365 administration

User support

Device management

Troubleshooting

Communication skills

Education

Bachelor’s degree in Information Technology, Computer Science, or related field

Tools

Intune

Active Directory

Azure AD

Job description

Quantios is a leading provider of software solutions for the trust administration and corporate services industry. With over 30 years of experience, we empower our clients with innovative technology that enhances governance, operations, and investment on a global scale. At Quantios, we are committed to fostering a diverse and inclusive workplace where creativity, learning, and collaboration drive success.

As a Mid-level IT Administrator at Quantios, you will support and enhance our internal IT infrastructure and services. You will play a key role in device management, cloud administration, user support, and technical security operations, ensuring the smooth and secure functioning of corporate systems across our global workforce.

Job Responsibilities

• Manage provisioning, configuration, and troubleshooting of end user devices including laptops, desktops, and mobile devices.
• Support and maintain corporate applications, M365 tenant, and associated services.
• Administer user accounts, permissions, and access across core systems (e.g., Active Directory, Azure AD, Intune).
• Monitor system health, resolve incidents, and implement service improvements based on user feedback and issue trends.
• Implement updates and patching across endpoints and servers following security and compliance standards.
• Contribute to cyber security operations including antivirus management, vulnerability remediation, and DLP policy enforcement.
• Liaise with external vendors and the MDR/SOC service team to support threat monitoring and response.
• Assist in maintaining network infrastructure, VPN, and firewalls under the guidance of senior team members.
• Document configuration changes, operational procedures, and service requests.
• Support IT audits, asset tracking, and compliance reporting activities.

Job Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field; or equivalent experience.
• 2–4 years of experience in an IT support or systems administration role, ideally in a distributed or cloud-first environment.
• Proficiency with M365 administration, user support, and device management tools (e.g., Intune, Autopilot).
• Familiarity with Active Directory, Azure AD, Group Policy, and modern identity/access controls.
• Working knowledge of IT security tools and practices (e.g., antivirus, vulnerability scanning, MFA).
• Ability to troubleshoot system and network issues effectively and document resolutions.
• Excellent customer service, communication, and problem-solving skills.
• ITIL or Microsoft certification is desirable.