IT Access Management Analyst

PERSOL; Kuala Lumpur; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A staffing and workforce solutions provider is seeking a Global Access Management Specialist for a 6-month renewable contract in Kuala Lumpur. The role involves supporting access lifecycle requests, managing Active Directory tasks, and collaborating with global teams to resolve tickets. Applicants should have 2–5 years of experience in IT Access Management and strong communication skills. This hybrid position offers the opportunity to work within a global environment handling multiple regions.

Qualifications

• 2–5 years of experience in IT Access Management or related roles.
• Strong hands-on experience with Active Directory.
• Ability to work in a global, high-volume ticket environment.

Responsibilities

• Support access lifecycle requests including onboarding and offboarding.
• Handle global service request and incident tickets.
• Manage Active Directory tasks such as adding/removing users.

Skills

IT Access Management

Active Directory

Service Desk roles

Good communication skills

Tools

Service request and incident ticketing systems

Linux

Unix

Job description

6-month contract (renewable based on performance)

Job Title

Global Access Management Specialist

Location & Work Arrangement

• Based in Kuala Lumpur
• Working hours: 8:30 AM – 5:30 PM (MYT)
• Hybrid
• Global team supporting multiple regions

Employment Type

• 6-month contract (renewable based on performance)

Key Responsibilities

• Support access lifecycle requests, including onboarding, modification, and offboarding.
• Handle global service request and incident tickets related to access management.
• Manage Active Directory tasks such as:
  • Adding and removing users from security and distribution groups
  • Password resets and account unlocks
  • Managing colleague access permissions
• Provide shared mailbox access and manage mailbox permissions.
• Manage shared folder access, including permission setup and folder restriction controls.
• Support project-related access requests when required.
• Provide guidance on access provisioning processes, including how access and restrictions are applied.
• Collaborate with global stakeholders across multiple regions to ensure timely resolution of tickets.
• Adhere to security policies, access controls, and operational procedures at all times.

Knowledge, Skills & Experience

• 2–5 years of experience in IT Access Management, IT Support, or Service Desk roles.
• Strong hands-on experience with Active Directory.
• Experience managing:
  • Shared folders and permissions
  • Mailbox and shared mailbox access
  • Service request and incident ticketing systems
• Ability to work in a global, high-volume ticket environment.
• Good communication skills and ability to work with global teams.
• Exposure to Linux or Unix environments is an added advantage (not mandatory).