IoT Support Operations Manager

Cartrack; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading IoT solutions provider in Kuala Lumpur is seeking a Support Operations Manager to oversee daily operations and monitor IoT system performance. The ideal candidate should hold a bachelor's degree in engineering with 5 years of experience in team management. Responsibilities include ensuring service level objectives are met and managing customer support escalations. This position requires strong leadership skills, problem-solving abilities, and excellent communication. Competitive benefits include unlimited medical outpatient care.

Benefits

Unlimited Medical Outpatient Benefit - Clinical

Qualifications

• Minimum of 5 years' experience in a relevant role.
• Experience in managing and growing a team.
• Proven track record in incident and troubleshooting management.

Responsibilities

• Monitor departmental productivity and service level objectives.
• Oversee day-to-day operations within the support team.
• Conduct regular OTRS reviews for quality assessment.
• Proactively monitor health and performance of IoT systems.
• Manage escalation process for customer support issues.

Skills

Leadership and people management

Problem-solving

Analytical skills

Technical independence

Excellent communication

Education

Bachelor's degree in engineering

Job description

A leading IoT solutions provider in Kuala Lumpur is seeking a Support Operations Manager to oversee daily operations and monitor IoT system performance. The ideal candidate should hold a bachelor's degree in engineering with 5 years of experience in team management. Responsibilities include ensuring service level objectives are met and managing customer support escalations. This position requires strong leadership skills, problem-solving abilities, and excellent communication. Competitive benefits include unlimited medical outpatient care.