Insurance Ops

Manpower Staffing Services; Selangor; Hybrid; MYR 40,000 - 60,000; Full time

Job summary

A staffing services company in Malaysia is seeking an Insurance Operations Associate responsible for underwriting operations and policy management. Candidates should have a bachelor's degree and at least 1 year of experience in underwriting, along with data management skills. Proficiency in Cantonese is highly advantageous. This role involves routine data entry tasks and effective communication with stakeholders. Benefits include medical insurance and annual leave. Candidates must be willing to work shifts, including public holidays.

Benefits

Annual Leave

Medical and Hospitalization Leave

EPF / SOCSO / PCB

Medical Insurance

5 Working Days

Qualifications

• 1 year of experience in underwriting operations.
• Familiarity with policy issuance.
• Ability to work in shifts if needed.

Responsibilities

• Perform routine business processing tasks.
• Validate and enter customer proposals.
• Ensure adherence to processing turnaround times.
• Generate quotations and policy documents.
• Maintain electronic databases.

Skills

Underwriting operations experience

Data management

Communication skills

Cantonese proficiency

Education

Bachelor’s degree or equivalent

Job description

Manpower Staffing Services – Sunway, Selangor

A bachelor’s degree, Post Graduate Diploma, Professional Degree, or equivalent in any field.

1 of experience in underwriting operations, including familiarity with policy issuance, data management, and adherence to service level agreements.

2 roles to have Commercial Lines Experience for Marine Insurance (>6 months)

Good to Have:

General insurance knowledge or experience is preferred.

Experience in a Business Process Outsourcing or Shared Services environment is an added advantage.

Proficiency in written and spoken English, Fluency inCantoneseis a significant advantage.

• Willingness to work in shifts (if required) to accommodate the region supported, including on Malaysian public holidays.

Requirements

• A bachelor’s degree, Post Graduate Diploma, Professional Degree, or equivalent in any field.

• 1 of experience in underwriting operations, including familiarity with policy issuance, data management, and adherence to service level agreements.

• 2 roles to have Commercial Lines Experience for Marine Insurance (>6 months)

• 1 Cantonese Speaker Role

Good to Have

• General insurance knowledge or experience is preferred.

• Experience in a Business Process Outsourcing or Shared Services environment is an added advantage.

• Proficiency in written and spoken English, Fluency inCantoneseis a significant advantage.

• • Willingness to work in shifts (if required) to accommodate the region supported, including on Malaysian public holidays.

Responsibility

The Insurance Operations Associate is responsible for performing routine and non-repetitive business processing tasks, including data entry, policy document issuance, and premium billing in compliance with established guidelines. The role requires analytical and investigative skills to ensure accuracy and efficiency in operations.

Key Responsibilities:

• Validate and enter customer proposals, applications, and transactions into the designated policy processing system for specific lines of business.

• Ensure adherence to processing turnaround times for policy applications and transaction processing.

• Generate quotations, new policies, renewals, endorsements, cancellations, and perform administrative tasks for consumer line products per the agreed Standard Operating Procedures.

• Communicate effectively, both verbally and in writing, with relevant stakeholders, including Underwriters and clients, to gather necessary information for policy administration and servicing.

• Organize and maintain electronic databases, including performing data input and ongoing maintenance tasks.

• Investigate and rectify any rework issues to ensure process accuracy and efficiency.

Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Medical Insurance
• 5 Working Days

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