Inside Sales Executive

RS Components; Selangor; On-site; MYR 50,000 - 80,000; Full time

Job summary

A global product solutions provider is looking for a Sales Representative in Malaysia, Selangor. The role involves driving sales by building relationships with customers and identifying new sales opportunities within existing accounts. Candidates should have at least 3 years of experience in telesales or customer service, along with strong communication skills and a technical background. This role is key for achieving sales targets and maintaining exceptional customer service, working closely with multiple departments.

Benefits

Comprehensive training program

Opportunity for career advancement

Qualifications

• Minimum 3 years in Telesales or related Sales environments.
• Ability to meet sales targets and metrics.
• Commercial awareness regarding acquisition costs.

Responsibilities

• Drive sales through existing customer accounts using telesales efforts.
• Conduct outbound cold calls promoting products and services.
• Achieve monthly sales targets and identify new business opportunities.

Skills

Telesales experience

Customer service

Technical selling

Excellent communication skills

Knowledge of SAP

Knowledge of CRM

Proven call center experience

Tools

Microsoft Office

Job description

This role aims to drive business growth by identifying and capitalizing on new sales opportunities within existing accounts. This involves building strong relationships with customers, understanding their needs, and matching them with the right products.

Here Is More About What You Will Be Doing...

• Work closely with Field Sales to ensure that all initiatives and action plan in driving sales will be achieved accordingly
• Responsible for pursuing sales generating opportunities from existing or new customer accounts through telesales / marketing effort.
• Responsible for conducting daily & monthly sales activities in compliance with the standards or target set.
• Conduct outbound cold calls into targeted accounts to promote RS products, Sales & Marketing Promotion and other relevant activities to drive sales.
• To achieve the daily and monthly sales target, search for new business opportunities in existing accounts through the identification of new contacts and sales opportunities. Follow up on all sales leads in a timely and effective manner.
• Maintain effective and good inter-department relationships and procedures to deliver exceptional customer service at all times.
• Accountable to gather competitive information from customer and market feedback and communicate it to the Sales Management
• To support and work closely with Marketing, Customer Service, Credit and Territory teams to secure customer leads, drive acquisition and marketing programs and achieve good customer service leading to more promoters and achieving a high Net Promoter Score (NPS)

What existing skills and experience will you need to be successful in this opportunity?

• Preferably 3 years of experience in Telesales, Customer service or any Sales environment with Technical selling background
• Achieve sales targets and other specified metrics
• Commercial awareness, particularly around the cost of acquisition
• Excellent verbal and written communication skills
• Proven experience of working in an inbound/outbound call center environment.
• Knowledge of SAP, CRM and Microsoft packages

RS is a high-service global product and service solutions provider for industrial customers, enabling them to operate efficiently and sustainably.

We operate in 36 markets, stock over 830,000 industrial and specialist products and list an additional five million relevant for our industrial customers, sourced from over 2,500 suppliers. This extensive range supports our customers across the industrial lifecycle of designing, building and maintaining equipment and operations. We enhance their experience through a tailored service model, leveraging our efficient physical, digital and process infrastructure sustainably. We combine a technically led and digitally enabled approach with an exceptional team of experts; ultimately, it’s our people that make the difference.

Our purpose, making amazing happen for a better world, reflects our focus on delivering results for people, planet and profit.

RS Group plc is listed on the London Stock Exchange with stock ticker RS1 and in the year ended 31 March 2025 reported revenue of £2,904 million.

For more information, please visit www.rsgroup.com/

Further information is available via these links: