Inside Sales Executive

Ipenet Solutions; Selangor; On-site; MYR 30,000 - 50,000; Full time

Job summary

A technology solutions provider in Malaysia seeks an individual for a Sales Support role to manage customer relationships, assist in negotiations, and track quotations. The ideal candidate will hold a diploma in a related field and possess strong interpersonal and communication skills alongside a passion for sales. Knowledge of the IT industry is advantageous. Responsibilities include making follow-up calls, updating reports, and supporting marketing efforts to enhance company branding.

Qualifications

• Minimum diploma in relevant fields.
• Experience or interest in sales/telesales.
• Knowledge of IT industry and solutions is a plus.

Responsibilities

• Maintain and build relationships with customers.
• Assist Account Manager with negotiations and project quotations.
• Make follow-up calls and handle incoming inquiries.
• Update License Renewal Report appropriately.
• Support marketing efforts for company branding.

Skills

Interpersonal skills

Communication skills

Sales experience

Education

Diploma in Computer Science/Information Technology, Mass Communications, Marketing, Business Admin or equivalent

Job description

Maintain and build close relationships with existing and new customers by spending extra time prospecting, developing, and generating client referrals.

Assist the Account Manager in dealing register, negotiating better prices and drafting project quotations, in order to surpass the sales target every quarter.

Make outbound follow-up calls to existing clients via phone call and email.

Handle inbound, unsolicited prospect calls and convert them into potential sales by understanding the needs and wants.

Follow up closely on all opportunities quoted to customers by utilizing the ERP system feature to track and trace the quotation history.

Emphasize product and service features and benefits to customers including cross-selling and upselling relevant IT solutions/products.

Support marketing efforts to organize and execute the events which help to promote the company branding and build strong networking relationships.

Effective time management including ensuring goods and services has been delivered on time and completing the report required.

Develop possible problem solution paths, and take the appropriate course of action when facing issues.

Update the License Renewal Report so that licenses that are going to expire will be aware and renewed.

Attend periodic sales training where applicable.

Requirements

Candidate must possess at least Diploma in Computer Science/Information Technology, Mass Communications, Marketing, Business Admin or equivalent.

Have experience or deep interest in Sales/Telesales

Strong interpersonal and communication skills

Knowledge of IT industry and solutions - hardware, software and services is an added advantage