Inside Sales and Support (Cantonese & Mandarin Speaker) [Joining bonus RM2000]

SUTHERLAND GLOBAL SERVICES MALAYSIA SDN. BHD.-; Kuala Lumpur; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A leading business process outsourcing firm is looking for a Trilingual Sales and Support Consultant (Mandarin, Cantonese, English) in Kuala Lumpur. The role focuses on resolving customer issues and driving sales through chat, requiring strong communication skills and sales experience. Successful candidates will enjoy a fixed salary, allowances, and benefits like annual leave and mental health counseling. This position offers a pathway for career growth in a dynamic team environment.

Benefits

Fixed basic salary + allowances

10 days annual leave + 14 days sick leave

Dental and optics allowance

Up to 10 free mental health counseling sessions

RM50 monthly vending-machine credit

Clear career growth path

Qualifications

• Minimum of 6 months of sales experience.
• Ability to read and write in Simplified Chinese and English.
• Background in BPO preferred.

Responsibilities

• Answer and resolve customer issues through chat.
• Identify various customer needs.
• Provide consultation with solutions.
• Conduct data entry and case management.

Skills

Excellent Mandarin speaking

Excellent Cantonese speaking

Good English skills

IT technical skills

Sales experience

Education

SPM/Diploma/Graduation degree

Job description

Inside Sales and Support (Cantonese & Mandarin Speaker) [Joining bonus RM2000]

Sales and Support Consultant (Mandarin & Cantonese & English)

About the Role

Join SUTHERLAND GLOBAL SERVICES MALAYSIA SDN. BHD. as a Trilingual Sales and Support Consultant (Mandarin + Cantonese + English). This full‑time role based in Bangsar South, Kuala Lumpur places sales at the core with support as a key enabler, ideal for those who turn customer needs into deals and ensure they feel valued at every step. You’ll engage clients across Singapore, China Mainland, Taiwan, and Hong Kong, growing your sales skills in a global marketplace.

What you’ll be doing

• Answer, resolve customer issues, and upsell through chat within a growing customer base.
• Identify and relate to various customer needs and scenarios.
• Provide resolution/consultation with cutting‑edge solutions in a friendly, confident, and knowledgeable manner.
• Remain updated on client and industry‑led processes, technology applications, utilities, and products.
• Utilize client‑based tools and applications for customer management and servicing.
• Transfer customers to appropriate departments when required.
• Conduct data entry, documentation, and case management.
• Work and partner with others within a team‑based environment.
• Achieve and maintain required metrics and goals.

What we’re looking for

• Education: SPM/Diploma/Graduation degree (soft copy of certificate required).
• Good English skills; excellent in Mandarin and Cantonese speaking.
• Ability to read and write in Simplified Chinese and English.
• Speak and understand Cantonese.
• Minimum of 6 months of sales experience and IT technical skills.
• Background in BPO experience is preferred.

The role is 100% sales and technical support with account management, offered with fixed basic salary, allowances, and other benefits.

What We Offer

• Fixed basic salary + allowances.
• 10 days annual leave + 14 days sick leave per year (prorated).
• Dental and optics allowance plus up to 10 free mental‑health counseling sessions.
• RM50 monthly vending‑machine credit.
• Clear career growth path (senior sales consultant, team lead) with training.
• Vacation program eligibility for company‑initiated trips.

WORK TIME

Time: 8 am – 5 pm / 9 am – 6 pm / 10 am – 7 pm
Days: Monday – Friday
Mode: Work From Office / Hybrid (training and nesting onsite; work from home once manager’s approval based on overall performance, KPI, attendance, attitude, etc.)

About Us

SUTHERLAND GLOBAL SERVICES MALAYSIA SDN. BHD. is a leader in customer experience and business process outsourcing. We partner with top brands to deliver sales and support that drives success. Our culture prioritizes teamwork, growth, and recognizing hard work.