Infrastructure Operations Assistant Manager

Intellipro Singapore Pte. Ltd.; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading retail technology company in Kuala Lumpur is seeking an experienced IT Operations Lead. You will oversee IT operations, manage POS systems, ensure network stability, and drive strategic IT initiatives across both corporate and retail divisions. The ideal candidate has at least 5 years of experience in IT operations and strong skills in project management and vendor management. This role is pivotal for enhancing operational efficiency in a fast-paced retail environment.

Qualifications

• Minimum 5 years of experience in IT operations and infrastructure management, preferably within retail or multi-site environments.
• Proven experience managing POS systems, retail networks, and office-based IT infrastructure.
• Excellent project management, troubleshooting, and analytical abilities.

Responsibilities

• Lead IT operations across corporate and retail divisions.
• Develop and execute IT strategies aligned with company growth.
• Manage and mentor IT team members.
• Oversee performance and integration of POS systems.
• Ensure network stability across multiple locations.
• Coordinate technology rollouts and upgrades for new stores.
• Oversee office IT infrastructure including servers and cloud systems.
• Implement process automation and digital tools.

Skills

IT operations management

Networking

System integration

Vendor management

Project management

Troubleshooting

Analytical abilities

Education

Bachelor’s degree in information technology, Computer Science, or a related field

Job description

Summary

Will take charge of our end-to-end technology ecosystem – spanning corporate offices and retail outlets.

You’ll lead IT operations, infrastructure, and project delivery to ensure seamless business performance, from head office systems to on-ground retail technologies like POS and network connectivity.

This is a strategic and hands‑on role for a proactive, technically strong leader who can balance business needs, operational efficiency, and digital innovation across a growing group of retail brands.

Key Responsibilities

• Strategic & Operational Leadership – Lead IT operations across both corporate and retail divisions, ensuring system stability, data integrity, and business continuity.
• Develop and execute IT strategies aligned with company's group’s growth and digital transformation roadmap.
• Manage and mentor IT team members, fostering collaboration and accountability.
• Retail Systems & Infrastructure Management – Oversee the performance, reliability, and integration of POS systems, payment terminals, and outlet hardware.
• Ensure network stability and connectivity across multiple retail locations.
• Manage inventory systems, data synchronization, and troubleshooting between outlets and HQ systems.
• Coordinate technology rollouts and upgrades for new store openings or brand expansions.
• Corporate IT & Office Support – Oversee office IT infrastructure including servers, cloud systems, ERP, and productivity tools.
• Provide support for corporate teams in system setup, troubleshooting, and access management.
• Implement process automation and digital tools to improve internal efficiency.
• Project Management & Implementation – Plan and deliver key IT projects such as system integrations, process digitalization, and infrastructure enhancements.
• Manage vendors and service providers to ensure timely, cost‑effective, and high‑quality project execution.
• Partner with business units to design and implement technology solutions that drive operational improvement.
• Compliance, Security & Governance – Establish IT policies, SOPs, and cybersecurity frameworks across corporate and retail operations.
• Conduct regular IT audits and ensure compliance with company policies and data protection standards.
• Implement cybersecurity, data backup and disaster recovery plans to safeguard operation.

Qualifications & Experience

• Bachelor’s degree in information technology, Computer Science, or a related field.
• Minimum 5 years of experience in IT operations and infrastructure management, preferably within retail, F&B, or multi‑site environments.
• Proven experience managing POS systems, retail networks, and office‑based IT infrastructure.
• Strong technical expertise in networking, server management, and system integration.
• Excellent project management, troubleshooting, and analytical abilities.
• Strong communication skills with the ability to support both HQ departments and outlet operations.
• Experienced in vendor management and cost optimization.
• Adaptable, proactive, and capable of thriving in a fast‑paced retail environment.