Information Technology (IT) Executive - Technical Support

MOG GROUP OF COMPANIES; Kajang Municipal Council; On-site; MYR 100,000 - 150,000; Full time

Job summary

A growing technology firm in Malaysia seeks an experienced IT Executive for technical support. The role involves providing 1st-level support for hardware and networks, managing IT infrastructure, and maintaining records of IT assets. Candidates should have a Diploma or Bachelor's degree in IT with 1-2 years of experience. Strong technical knowledge, problem-solving abilities, and communication skills are essential. The work environment is collaborative, promoting both independent tasks and teamwork.

Qualifications

• Minimum 1-2 years of experience in IT support or a similar role.
• Strong technical knowledge of hardware, software, and applications.
• Able to work independently and collaboratively within a team.

Responsibilities

• Provide 1st-level technical support for desktops and networks.
• Maintain accurate records of IT inventory and software licenses.
• Manage and support the company’s network infrastructure.

Skills

Technical knowledge of computer systems

Problem-solving skills

Communication abilities

Familiarity with network protocols

Education

Diploma or Bachelor’s Degree in Information Technology

Tools

Microsoft Office

Job description

Information Technology (IT) Executive - Technical Support

We are looking for an experienced and proactive IT Executive to join our growing team. In this role, you will support critical IT infrastructure, ensure smooth day‑to‑day operations, and contribute to continuous system improvements across the organization.

Job Responsibilities

• Provide 1st-level technical support for desktops, laptops, printers, and networks.
• Maintain accurate records of IT inventory, software licenses, passwords, network details, and warranties.
• Manage and support the company’s network infrastructure, including troubleshooting routers, switches, servers, and firewalls.
• Work closely with the Head of Department to resolve IT issues promptly and effectively.
• Install, configure, and maintain hardware, software, systems, networks, printers, and scanners.
• Monitor and ensure compliance with IT security policies, standards, and best practices.
• Lead and support IT-related projects, including implementation and upgrades.
• Set up and support IT infrastructure for company events.

Job Requirements

• Diploma or Bachelor’s Degree in Information Technology, Computer Science, or related field.
• Minimum 1-2 years of experience in IT support or a similar role.
• Strong technical knowledge of computer systems, hardware, software, and applications.
• Familiarity with network protocols, troubleshooting, and infrastructure management.
• Proficient in Microsoft Office and general software environments.
• Excellent problem‑solving skills with strong communication abilities.
• Able to work independently and collaboratively within a team.

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