Information Technology Executive

UBASE; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading BPO firm in Kuala Lumpur is seeking an IT Support Specialist to act as the first point of contact for internal users. This role involves troubleshooting and resolving hardware, software, and network issues, ensuring optimal IT system performance. Ideal candidates should have a relevant IT qualification and experience in an IT support environment. Excellent communication and problem-solving skills are essential. This position offers a competitive pay package with exclusive benefits and opportunities for personal growth.

Benefits

Competitive pay package

Premium insurance benefits

Dental and optical benefits

Regular team events and employee recognition

Personalized learning plans

Qualifications

• Diploma or Degree in IT, Computer Science, or a related field.
• Prior experience in an IT support/help desk environment.
• Strong troubleshooting abilities across hardware, software, and networking.
• Familiarity with Windows, macOS, and basic networking concepts.
• Experience with remote support tools and ticketing systems.
• Knowledge of Office 365, Active Directory, and cloud-based applications (preferred).
• Basic understanding of cybersecurity best practices.
• Strong problem-solving and analytical thinking.
• Excellent communication and interpersonal skills.
• Calm, patient, and customer-focused under pressure.
• Able to work independently and collaboratively.
• Willingness to work on shifts, including nights, weekends, and public holidays.

Responsibilities

• Act as the first point of contact for internal users requiring IT assistance.
• Troubleshoot and resolve hardware, software, and network-related issues.
• Perform remote troubleshooting and guide users through solutions.
• Escalate unresolved issues to appropriate IT personnel.
• Install, configure, and maintain computer systems, software, and IT peripherals.
• Monitor IT systems and networks for optimal performance.
• Assist in managing user accounts, permissions, and access controls.
• Maintain accurate documentation of IT assets and incidents.
• Implement and support IT policies and procedures.
• Conduct training or knowledge-sharing sessions for employees.
• Coordinate with external vendors for IT-related services.
• Identify and suggest improvements in IT support processes.

Job description

Competitive pay package and exclusive benefits.

Breathe easy and feel inspired in our world‑class, healthy workspace.

Accelerate your expertise with guidance from senior mentors.

Your health and future are covered: premium insurance and full security benefits.

We provide dental and optical benefits because your well‑being matters.

A culture of celebration: regular team events and employee recognition.

Grow with us: personalized learning plans to fast‑track your career.

Effortlessly connected: our office is a short walk from Bandar Utama MRT Station.

Build your career at the forefront: join Korea's #1 BPO leader.

Job Descriptions

• Act as the first point of contact for internal users requiring IT assistance via phone, email, or ticketing system.
• Troubleshoot and resolve hardware, software, and network‑related issues through diagnostic techniques and effective questioning.
• Perform remote troubleshooting and guide users through step‑by‑step solutions.
• Escalate unresolved issues to the appropriate IT personnel and follow up to ensure resolution.
• Install, configure, and maintain computer systems, software, and IT peripherals (printers, scanners, VoIP phones, etc.).
• Monitor IT systems and networks, ensuring optimal performance and security compliance.
• Assist in managing user accounts, permissions, and access controls across various IT platforms.
• Maintain accurate documentation of IT assets, incidents, troubleshooting steps, and resolutions.
• Implement and support IT policies, procedures, and best practices.
• Conduct periodic training or knowledge‑sharing sessions for employees on IT security and system usage.
• Coordinate with external vendors for IT‑related procurement, repairs, and services.
• Identify and suggest potential improvements in IT support processes and infrastructure.

Job Requirements

• Diploma or Degree in IT, Computer Science, or a related field
• Prior experience in an IT support/help desk environment
• Strong troubleshooting abilities across hardware, software, and networking
• Familiarity with Windows, macOS, and basic networking concepts
• Experience with remote support tools and ticketing systems
• Knowledge of Office 365, Active Directory, and cloud‑based applications (preferred)
• Basic understanding of cybersecurity best practices
• Strong problem‑solving and analytical thinking
• Excellent communication and interpersonal skills
• Calm, patient, and customer‑focused under pressure
• Able to work independently and collaboratively
• Willingness to work on shifts, including nights, weekends, and public holidays