Information Assistant - Operations (Duty Operations) MASB @ Subang

Malaysia Airports Berhad; Shah Alam; On-site; MYR 20,000 - 100,000; Full time

Job summary

An airport management firm seeks an Information Assistant to provide quality customer service and support airport operations. Candidates should have a pleasant personality, be fluent in Malay and English, and possess good communication and interpersonal skills. Responsibilities include making clear flight announcements and assisting customers with inquiries, ensuring a smooth operational environment. Applicants must have at least SPM qualifications and experience in a similar role is preferred. Those interested can apply online until 13 January 2026.

Qualifications

• 1+ year experience in a relevant industry is preferred.
• Must be comfortable handling difficult customer interactions.
• Excellent communication in Malay and English is required.

Responsibilities

• Provide efficient and quality service to all customers.
• Make announcements regarding flight information in Malay and English.
• Handle customers' requests and complaints professionally.
• Manage lost property efficiently.
• Ensure cleanliness of VVIP/VIP rooms and facilities.

Skills

Independent work

Communication skills

Interpersonal skills

Customer service orientation

Fluent in English and Bahasa Malaysia

Computer literacy

Education

SPM or equivalent with Credit in Bahasa, Pass in English and Mathematics

Job description

Information Assistant - Operations (Duty Operations) MASB @ Subang

Job Description

GENERAL SUMMARY

• Provide efficient and quality service to all customers and assist the Duty Officer in ensuring that all airport activities are conducted smoothly and effectively.

ESSENTIAL POSITION

• Make a clear and precise announcement in Malay and English languages on flight departures, delays and other relevant flight information
• Provide customers with the latest and accurate information on the Flight Information Display System (FIDS) and assist customers who require assistance
• Answer all calls within 3 rings; answer politely and professionally
• Ensure all facilities at the workplace are serviceable and will report immediately to Supervisor on faulty equipment
• Record all ETA and ETD given by the Air Traffic Control Tower and liaise with Aerobridge Operator pertaining to aircraft docking bay.
• Practice Standard People Practice (SPP) when attending customers
• Ensure the VVIP/VIP rooms are clean and well-organized and that all facilities are serviceable.
• Handle difficult customers tactfully and professionally accept complaints.
• Manage complaints
• Able to respond quickly and efficiently to customer requests
• Able to deal with difficult situations with tact and diplomacy
• Handle requests for information and stay updated on the changes to flights.
• Dealing with lost property
• Information assistant should have excellent communication skills and know how to deal with people in a kind, polite, and patient manner.

Skills

• Able to work independently with minimum supervision
• Possess good communication and interpersonal skills
• Customer service oriented with pleasant personality
• Good in both written and spoken English and Bahasa Malaysia
• Must be computer literate

Relevant Industries

Preferable with minimum 1 year relevant working experience

Education

SPM or equivalent with Credit in Bahasa, Pass in English and Mathematics

Additional Information

Open for Malaysian citizens only.
Please be reminded that only online applications will be entertained.
Applications should reach us no later than 13 January 2026
Only shortlisted candidates will be notified.

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