Information Assistant - Operations (Duty Operations) MASB @ Subang

Malaysia Airports; Selangor; On-site; MYR 30,000 - 40,000; Full time

Job summary

An airport service provider is looking for an Information Assistant - Operations to ensure smooth airport activities. This role involves making bilingual announcements, providing real-time information to customers, and handling inquiries professionally. The ideal candidate must demonstrate strong customer service skills and attention to detail while managing flight-related information. Applicants should be fluent in both Malay and English and have a knack for delivering high-quality service in a dynamic environment.

Qualifications

• Fluent in Malay and English for announcements and customer interactions.
• Strong customer service skills to manage enquiries and complaints professionally.

Responsibilities

• Make announcements regarding flight information in both Malay and English.
• Provide accurate updates on the Flight Information Display System.
• Manage calls professionally and handle customer complaints.

Skills

Multilingual communication

Customer service

Attention to detail

Job description

Information Assistant - Operations (Duty Operations) MASB @ Subang

• Provide efficient and quality service to all customers and assist the Duty Officer in ensuring that all airport activities are conducted smoothly and effectively.

ESSENTIAL POSITION

• Make a clear and precise announcement in Malay and English languages on flight departures, delays and other relevant flight information
• Provide customers with the latest and accurate information on the Flight Information Display System (FIDS) and assist customers who require assistance
• Answer all calls within 3 rings; answer politely and professionally
• Provide customers with the latest and accurate information on FLIRT, Flight Information Display System (FIDS) and assist customers who require assistance
• Ensure all facilities at the workplace are serviceable and will report immediately to Supervisor on faulty equipment
• Record all ETA and ETD given by the Air Traffic Control Tower and liaise with Aerobridge Operator pertaining to aircraft docking bay.
• Practice Standard People Practice (SPP) when attending customers
• Ensure the VVIP/VIP rooms are clean and well-organized and that all facilities are serviceable.
• Handle difficult customers tactfully and professionally accept complaints.