Indonesian Voice Support Specialist – Process & Compliance

Cognizant Global; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global technology company is seeking a Process Executive (Voice Support) fluent in Indonesian for its Kuala Lumpur office. The role involves verifying listings, analyzing data, and ensuring compliance with policies. Ideal candidates have strong communication skills and a customer service orientation. You will work in a fast-paced environment where multitasking is essential, contributing to a team's success while achieving high productivity standards.

Qualifications

• 0-2 years of experience preferred.
• Ability to work under pressure and meet deadlines.
• Experience in data analysis and customer service is a plus.

Responsibilities

• Verify and review information as per policy and guidelines.
• Analyze data and resolve user reports and queries.
• Work collaboratively with Team Leads.

Skills

Excellent written, reading & spoken communication skills in English & Indonesian

Ability to handle multiple tasks simultaneously

Great interpersonal skills

Strong keyboard and analytical skills

Customer service orientation

Job description

A global technology company is seeking a Process Executive (Voice Support) fluent in Indonesian for its Kuala Lumpur office. The role involves verifying listings, analyzing data, and ensuring compliance with policies. Ideal candidates have strong communication skills and a customer service orientation. You will work in a fast-paced environment where multitasking is essential, contributing to a team's success while achieving high productivity standards.