Inbound Sales Representative - Mandarin Speaker (Logistic Industry)

Teleperformance; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer service company in Malaysia is seeking a proactive Inbound Sales Representative who speaks Mandarin. The successful candidate will handle inbound inquiries and conduct outbound cold calls to generate leads, focusing on customer engagement and relationship building. They should possess previous cold calling experience, ideally with 1-2 years in sales or telesales, and have excellent communication skills. This role requires a positive attitude and the ability to recommend suitable logistics solutions to customers.

Qualifications

• Previous experience in cold calling is mandatory.
• 1–2 years of experience in sales or telesales.
• Strong communication and interpersonal skills.

Responsibilities

• Handle inbound inquiries and provide product/service information.
• Conduct outbound and cold calls to generate new leads.
• Understand customer requirements and recommend logistics solutions.
• Maintain accurate records of all interactions in the CRM system.
• Build and maintain strong customer relationships.

Skills

Communication skills

Customer relationship management

Sales techniques

Positive attitude

Job description

Inbound Sales Representative - Mandarin Speaker (Logistic Industry)

We are looking for a proactive and customer-focused Inbound Sales Representative to join our team. The ideal candidate has strong communication skills and previous experience in cold calling, with the ability to engage prospects, understand their needs, and convert leads into opportunities.

Key Responsibilities:

Handle inbound inquiries from potential and existing customers, providing product/service information and support.

Conduct outbound and cold calls to generate new leads, follow up on prospects, and build sales pipelines.

Understand customer requirements and recommend suitable logistics solutions.

Maintain accurate and up-to-date records of all interactions in the CRM system.

Build and maintain strong customer relationships to drive repeat business.

Identify opportunities for upselling and cross-selling logistics services.

Prepare and share quotations or service proposals as needed.

Requirements:

Previous experience in cold calling is mandatory.

1–2 years of experience in sales, telesales, or inside sales; experience in logistics is an added advantage.

Strong communication and interpersonal skills.

Comfortable making high-volume calls and engaging prospects confidently.

Ability to work independently with good time management.

Positive attitude, resilience, and willingness to learn.

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