Immigration Coordinator (Australia Support)

Fragomen; Remote; MYR 100,000 - 150,000; Full time

Job summary

A leading immigration firm in Kuala Lumpur is seeking a dedicated individual to support inbound corporate immigration matters. The successful candidate will prepare and collate visa applications, manage client inquiries, and work with internal teams. Exceptional organizational skills, attention to detail, and a degree in any discipline are essential. Prior experience in immigration or case management is an advantage, and proficiency in English is required for effective communication. This role promotes a collaborative environment and offers comprehensive training.

Benefits

Excellent training

Opportunity to work with professionals

Qualifications

• 2+ years of experience in immigration, visa processing, or case management is preferred.
• Excellent command of spoken and written English; proficiency in a secondary language is a bonus.

Responsibilities

• Prepare and collate visa applications for review.
• Proactively follow defined processes to complete tasks.
• Generate clear, well-organized written work products.
• Record and track post lodgment requests.
• Coordinate with internal operations support team.

Skills

Planning and time management skills

Excellent communication skills

Detail-oriented

Analytical and judgement skills

Ability to work across multiple cultural contexts

Education

Degree in any discipline

Job description

This position works in a centralized operations hub setting in Kuala Lumpur, providing remote case support to the Australian practice on inbound corporate immigration matters.

This role will report into the management based in Australia (remote), with guidance and supervision of a local supervisor.

In this role, you will:

Prepare and collate accurate and complete visa applications for review before sending to client and/or preparing for lodgment;

Proactively follow defined processes to complete tasks within prescribed timelines and protocols;

Generate clear, well-organized written work product that requires minimal edits, including case-related documents, internal and external emails etc.;

Record, track, monitor and follow up post lodgment requests from Immigration;

Instruct and coordinate with Fragomen internal operations support team, APAC Operations on case processing, including case initiation, lodgment, and billing;

Ensure clear communications with all stakeholders (internal and external) throughout the whole process;

Respond to client and other inquiries in a timely manner, develop and maintain positive client relationships with relevant contacts;

Ensure all case information is up to date in the firm’s case management system regarding case flow, delays, and billing information;

Demonstrate understanding of specific visa/work permit processes, provide case teams, clients and assignees with up-to-date information from government agencies;

Identify potential issues that may cause delays or application denials and raise promptly to case teams;

Help to improve and define processes, and support implementation of new/revised processes;

Follow documented firm standards and policy to mitigate risk and ensure regulatory, operational and client compliance.

The successful candidate:

Demonstrates exceptional planning and time management skills with an ability to multi-task.

Is meticulous and detail oriented.

Demonstrates excellent communication skills.

Has the ability to work across multiple cultural contexts and to connect with people from other cultures.

Demonstrates versatility and agility in adjusting to changes in policy, client expectations, case volumes.

Displays professionalism and a positive learning attitude.

Has strong analytical and judgement skills.

The candidate will have:

A degree qualified in any discipline.

Two (2) or more years’ experience in immigration, visa processing or case management experience is an added advantage.

Excellent command / highly proficient in spoken and written English. Good proficiency in a secondary language could be a bonus.

All offers and/or employment contracts are contingent upon the successful completion of the Firm's pre-employment screening process. This includes verifying the candidate's identity, confirming legal authorization to work in the location for the offered position, and conducting a comprehensive background check in compliance with local regulations.

At Fragomen, we offer excellent training and the opportunity to work with knowledgeable professionals and immigration specialists.

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.