Hyperscale Datacenter Infrastructure Engineer

ByteDance; Kulai; On-site; MYR 40,000 - 60,000; Full time

Job summary

A technology company in Malaysia is looking for an IT Support Technician to manage server operations and ensure uptime of infrastructure services. Key responsibilities include working within a ticketing system, troubleshooting hardware issues, moving and installing equipment, and collaborating with internal and external teams. Candidates should have a College or Technician Degree, knowledge of Linux, server repairs, and basic networking technologies. Strong problem-solving skills and a desire to learn are essential for this role.

Qualifications

• College/Technician Degree or equivalent professional experience/certification in Engineering.
• Knowledge of Linux and server hardware repairs.
• Working knowledge of technologies such as HTTP, DNS, RAID, and DHCP.

Responsibilities

• Work within a ticketing system in support of the server fleet.
• Be the first point of contact for break-fix technicians.
• Prioritize ticketing queues and work to resolve escalations.
• Perform power cycles, troubleshooting, and replace failed components.
• Physically assist in moving and installing equipment.
• Assist in projects such as adding new capacity and working on retrofits within the Datacenter.
• Establish strong working relationships with various internal teams and external partners.

Skills

Linux

Server hardware repairs

HTTP

DNS

RAID

DHCP

Education

College/Technician Degree or equivalent

Job description

A technology company in Malaysia is looking for an IT Support Technician to manage server operations and ensure uptime of infrastructure services. Key responsibilities include working within a ticketing system, troubleshooting hardware issues, moving and installing equipment, and collaborating with internal and external teams. Candidates should have a College or Technician Degree, knowledge of Linux, server repairs, and basic networking technologies. Strong problem-solving skills and a desire to learn are essential for this role.