Hybrid Travel Ops & Customer Service Lead

GLOBALTIX PTE LTD; Kuala Lumpur; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A leading travel operations firm in Kuala Lumpur seeks a Customer Service & Operations Executive/Duty Manager. This role involves managing partner communications, resolving service issues, and ensuring smooth operational delivery. The ideal candidate has strong communication skills and at least 2 years of experience, preferably in the travel or tourism industry. Proficiency in English and Mandarin is essential. Benefits include performance bonuses, a hybrid working arrangement, and medical benefits.

Benefits

Performance Bonus

AWS

Hybrid working arrangement

Birthday Leave/Medical Benefits

Qualifications

• At least 2 years’ experience in customer service or operations.
• Strong written and verbal communication skills in English and Mandarin.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Serve as the primary point of contact for B2B partners.
• Provide timely, accurate responses via email, phone, and chat.
• Resolve partner complaints efficiently.
• Manage bookings, confirmations, and amendments.
• Collaborate with internal teams to ensure partner satisfaction.

Skills

Communication skills

Problem-solving

Multitasking

Organizational abilities

Customer-centric attitude

Tech-savvy

Education

Bachelor's Degree/Post Graduate Diploma/Professional Degree

Tools

Excel

Google Sheets

CRMs

Ticketing systems (e.g., Zoho, Zendesk)

Job description

A leading travel operations firm in Kuala Lumpur seeks a Customer Service & Operations Executive/Duty Manager. This role involves managing partner communications, resolving service issues, and ensuring smooth operational delivery. The ideal candidate has strong communication skills and at least 2 years of experience, preferably in the travel or tourism industry. Proficiency in English and Mandarin is essential. Benefits include performance bonuses, a hybrid working arrangement, and medical benefits.