Hybrid Tour Consultant (Sales & Customer Support)

Holidaygogogo Tours Sdn Bhd; Shah Alam; On-site; MYR 150,000 - 200,000; Full time

Job summary

A travel agency in Shah Alam, Selangor is seeking a candidate with at least 2-5 years of experience in the travel industry. The role includes client consultations, designing travel itineraries, and providing exceptional customer service. Ideal candidates should possess a Bachelor's Degree in Tourism and have a strong understanding of travel technology and systems. The company offers various benefits including KWSP, SOCSO, medical claims, and more.

Benefits

KWSP

SOCSO

Company Phone Provided

Medical claim included

Annual and medical leave as per Labour Law

Qualifications

• Minimum 2 - 5 years’ experience in a similar capacity, preferably in a travel industry.
• Excellent knowledge of reservations systems, IATA rules, and faring.
• Ability to work flexible hours and possess strong customer service skills.

Responsibilities

• Conduct in-depth consultations with clients to understand their needs.
• Design and propose detailed travel itineraries.
• Respond promptly to customer inquiries across multiple channels.
• Maintain up-to-date client records and stay informed about travel trends.

Skills

Client Consultation

Travel Itinerary Planning

Communication Skills

Negotiation Skills

Education

Bachelor’s Degree in Tourism & Hospitality Management

Certificate or Diploma in Ticketing / IATA

Tools

GDS Systems

CRM Systems

Microsoft Office

Google Workspace

Job description

Holidaygogogo Tours Sdn Bhd – Shah Alam, Selangor

Qualifications

• Minimum 2 - 5 years’ experience in a similar capacity, preferably in a travel industry General working knowledge of Travel Industry and related technologies.
• Bachelor’s Degree in Tourism & Hospitality Management, Business Administration or related field.
• Certificate or Diploma in Ticketing / IATA / Travel / Tourism / Hospitality.
• Excellent knowledge of reservations systems (GDS), IATA rules and faring Experience with project management.
• Familiarity with CRM systems, ManyChat, WhatsApp, or similar platforms.
• Excellent verbal and written communication skills in [languages, e.g., English, Malay, Mandarin.
• Ability to work evenings/weekends or flexible hours (for full-timers).
• Proficient in Microsoft Office and Google Workspace.
• Strong negotiation and closing skills with a customer-centric mindset.

Responsibilities

• Client Consultation & Itinerary Planning
  • Conduct in-depth consultations with clients to understand their travel needs, preferences, and budget.
  • Design, customize, and propose detailed travel itineraries, including tours, accommodations, transportation, and activities, with a focus on travel to Malaysia domestic Island & Ovesea in China .
  • Provide expert advice on destinations, visa requirements, travel insurance, and cultural nuances.
• Customer Service
  • Respond promptly to customer inquiries across multiple channels (ManyChat, WhatsApp, phone, email).
  • Follow up on leads to close bookings and collect deposits.
  • Collaborate with the Operational Support Team to ensure seamless booking confirmations and customer satisfaction.
  • Utilize the CRM system to track leads, update statuses, and log communications.
• Administrative Duties
  • Maintain up-to-date client records and files.
  • Stay informed about travel industry trends, destination updates, and health and safety protocols.
  • Ensure compliance with company policies and industry regulations.

Benefits

• KWSP
• SOCSO
• Company Phone Provided
• Medical claim included
• Annual and medical leave shall be in accordance with the prevailing Labour Law