[Hybrid] Senior CDD Coordinator

TMF Group; Kuala Lumpur; On-site; MYR 60,000 - 75,000; Full time

Job summary

A leading global service provider is seeking a Senior CDD Coordinator in Kuala Lumpur. In this role, you will oversee the KYC documentation and data collection process to ensure compliance and manage client interactions effectively. You will also identify opportunities for process improvements and enhance operational efficiency. The ideal candidate will have over 3 years of KYC/AML experience, particularly in a fast-paced environment, and knowledge of Malaysian AML requirements is preferred. Proficiency in Chinese is an added advantage.

Qualifications

• Minimum 3 years of KYC / AML experience.
• Experience in high-volume, fast-paced environments.
• Background in fund or trust structures preferred.
• Familiarity with Malaysian AML regulations preferred.

Responsibilities

• Oversee KYC Documentation and Data Collection processes.
• Manage workload and support escalation of client issues.
• Identify opportunities for process improvement in KYC.

Skills

KYC / AML experience

Ability to work in a fast-paced environment

Client interaction and relationship management

Process improvement mindset

Chinese language proficiency

Job description

The Senior CDD Coordinator for an assigned Market, who is involved in the KYC Documentation and Data Collection process, coordinates the collection and review of data and documentation collected of all clients to which TMF provides services to in the respective Market.

Key Responsibilities

• Oversight &Execution – Collection of KYC Documentation & Data
  • Oversee the KYC Documentation and Data Collection process for the respective Market to ensure accurate and timely compliance with internal policies and external regulations.
  • Manage workload, address backlog responsibilities, and prioritize tasks efficiently.
  • Provide guidance on complex cases.
  • Review the KYC Documentation and Data Collected and apply a risk-based approach when undertaking Customer Due Diligence.
• Escalation Management & Client Interaction – Support Senior Compliance Officer
  • Serve as the day-to-day escalation point for business-related issues concerning KYC Documentation and Data Collection processes.
  • Interact directly with clients and internal stakeholders (including GCC members as well as local offices) to address concerns, resolve escalations, and maintain strong working relationships.
• Process Improvement
  • Identify opportunities to enhance KYC processes and implement best practices to optimize efficiency and accuracy.

Key Requirements

• KYC / AML experience – 3 plus years in an environment similar to TMF.
• Experience in dealing with volume and in a fast pace environment.
• Experience in working in a cross market support function.
• Experience in Fund / trust structures (preferred).
• Familiar with Malaysian AML requirements (preferred).
• Pproficient in Chinese is an added advantage.