Hybrid CRM Exec: Email & Retention for Global E‑commerce

Alpaka Gear Sdn Bhd; Selangor; Hybrid; MYR 150,000 - 200,000; Full time

Job summary

A leading global eCommerce brand is seeking a CRM Executive (Email & Retention) to drive customer engagement through innovative email marketing and retention strategies. Ideal candidates will have 3-4 years' experience in CRM, possess strong analytical skills, and be comfortable working with data. This role offers hybrid work flexibility and significant career growth potential within a supportive team culture.

Benefits

Hybrid work flexibility

Career growth opportunities

Creative team culture

Qualifications

• 3-4 years of experience in CRM, email marketing, or retention marketing.
• Strong understanding of segmentation, automation flows, and customer journeys.
• Analytical mindset and detailed-oriented.

Responsibilities

• Execute and optimise email and retention campaigns.
• Build lifecycle flows: welcome, abandoned cart, post-purchase.
• Conduct A/B tests and provide insights.

Skills

CRM experience

Email marketing

Data analysis

Automation flows

Segmentation

Tools

Klaviyo

Job description

A leading global eCommerce brand is seeking a CRM Executive (Email & Retention) to drive customer engagement through innovative email marketing and retention strategies. Ideal candidates will have 3-4 years' experience in CRM, possess strong analytical skills, and be comfortable working with data. This role offers hybrid work flexibility and significant career growth potential within a supportive team culture.