Human Resources Director (Services Oriented Industry)

Michael Page; Seremban; On-site; MYR 80,000 - 110,000; Full time

Job summary

A well-established service-based organization in Malaysia is seeking a Human Resources Director. This strategic leadership role involves aligning HR strategies with long-term goals, fostering a collaborative culture, and managing HR functions in a dynamic, multicultural environment. Candidates should have at least 15 years of experience in HR leadership within service-based industries and expertise in Malaysian employment law. The organization values integrity, empathy, and mutual respect, offering a diverse workplace and commitment to employee development.

Benefits

Values-driven organization

Diverse, multicultural environment

Strategic leadership role

Qualifications

• At least 15 years' progressive HR experience.
• Background in service-based industries (hospitality, healthcare, education).
• Proven track record in strategic HR leadership.

Responsibilities

• Partner with SLT to align HR strategies with long-term objectives.
• Provide strategic direction for HR initiatives across the organization.
• Lead recruitment and selection methodologies.

Skills

Talent management

Employee relations

Malaysian employment law

Strategic HR leadership

Communication

Education

Degree qualification

Job description

Human Resources Director (Services Oriented Industry)

Lead transformation in a dynamic, values-driven organization. Influence culture and talent across the entire organization.

Key Responsibilities

• Partner with the Senior Leadership Team (SLT) to regularly review the organization’s strategic plan and align HR strategies to support long-term objectives.
• Act as a trusted advisor and strategic partner to the CEO/MD and SLT.
• Provide strategic direction and leadership for HR initiatives across the organization, including designing and implementing consistent and effective recruitment and selection methodologies, both local and expatriate.
• Lead reward strategies, staff engagement, performance management, and career development programs.
• Drive employee relations strategies, including HR policy development aligned to legislation and best practice.
• Develop leadership capabilities and professional excellence through structured staff development programs.
• Create effective communication and engagement frameworks across the workforce.
• Promote a culture of coaching, collaboration, and high performance.

Employee Relations

• Build and sustain a strong organizational culture and sense of team spirit, ensuring achievements are recognized and celebrated.
• Lead investigations and resolution of disciplinary matters and grievances.
• Ensure compliance with labor law and statutory requirements.
• Represent the organization in HR-related matters with external agencies and bodies (e.g., Industrial Court).

HR Administration

• Oversee recruitment for all employees, contractors, and third-party providers.
• Ensure HR documentation and records are accurate and compliant.
• Manage HR administration processes, including best practice in recruitment and onboarding.
• Oversee staff healthcare benefits and insurance programs.
• Work with relevant teams to ensure smooth onboarding of expatriate staff.
• Manage the HR Department budget.

Leadership Team Membership

• As part of the SLT, contribute fully to organizational initiatives, including:
• Building leadership capacity across teams.
• Taking accountability for budgeting and financial controls.
• Supporting organizational growth and branding.

Our client is a well-established, service-based organization with a strong reputation for excellence, integrity, and people development. With a diverse workforce of both local and expatriate employees, the organization operates in a complex, multicultural environment and is committed to delivering high-quality experiences to its stakeholders.

They are known for their collaborative culture, inclusive leadership, and long-term investment in talent development. The organization continues to grow steadily and offers a dynamic environment where human capital plays a central role in sustaining its success.

Minimum Qualifications

• Minimum degree qualification with at least 15 years' progressive HR experience
• Background in service-based industries (hospitality, healthcare, education, professional services)
• Proven track record in strategic HR leadership within complex organizations
• Strong expertise in talent management, employee relations, and Malaysian employment law
• Experienced in leading HR teams and partnering with senior leadership
• Excellent communication, leadership, and problem-solving skills
• Demonstrates integrity, empathy, and mutual respect with a genuine commitment to employee wellbeing and growth

Benefits

• A strategic leadership role with direct impact on organizational culture and people strategy
• Opportunity to work in a diverse, multicultural environment with both local and expatriate employees
• A values-driven organization built on integrity, empathy, and mutual respect