Huawei APAC Artificial Intelligence Contact Center (AICC) Product Manager

Huawei Technologies; Kuala Lumpur; On-site; MYR 120,000 - 160,000; Full time

Job summary

A leading telecommunications company in Kuala Lumpur is seeking a Product Manager to drive sales goals and develop a competitive product portfolio. The ideal candidate will have over 7 years of experience in the Telecommunication or IT industry, with a proven track record in product management. You will engage with customers for feedback, support sales teams, and represent the company at industry events. Join a dynamic organization that values innovation and offers excellent career growth opportunities.

Benefits

Opportunities for career growth

Work with latest innovations in telecommunications

Qualifications

• Minimum 7 years of working experience in Telecommunication or IT Industry.
• Previous experience in product management, preferably in the contact center or telecommunications industry is required.
• Proven track record of successfully managing and launching products from concept to market.

Responsibilities

• Establish sales goals and ensure delivery as per the business plan.
• Develop a long-term sales and product portfolio roadmap.
• Engage with customers to gather feedback and provide support.

Skills

Excellent written and verbal communication skills

Strong ability to learn and self-management

Deep understanding of contact center operations

Education

Bachelor degree in Computer Science, Engineering, Telecommunication or equivalent

Tools

CRM systems

IVR systems

ACD systems

workforce management tools

Job description

Huawei APAC Artificial Intelligence Contact Center (AICC) Product Manager

Establish sales goals and objectives for the sector and ensure delivery as per the business plan.

Develop a long-term sales and product portfolio roadmap to achieve competitive positioning and revenue objectives.

Engage with customers to gather feedback, address issues, and gather insights for product improvement. Provide support to sales and customer success teams by offering product expertise and assistance as needed.

Participate in RFx responses, tenders, presentations, consultations and commercial proposal by providing product information, value argumentation, bill of materials and tender solution designs.

Serve as a subject matter expert for contact center products/services internally and externally. Represent the company at industry events, conferences, and customer meetings. Educate stakeholders about product features, benefits, and use cases.

Conduct market research to identify customer needs, market trends, and competitive landscape in the contact center industry.

Bachelor degree in Computer Science, Engineering, Telecommunication or equivalent industry related experience, with minimum 7 years of working experience in Telecommunication or IT Industry.

Previous experience in product management, preferably in the contact center or telecommunications industry, is often required. Candidates should demonstrate a track record of successfully managing and launching products or services from concept to market.

A deep understanding of contact center operations, technologies, and industry trends is essential. Experience working with contact center software, such as CRM systems, IVR systems, ACD systems, and workforce management tools, is highly beneficial.

Excellent written and verbal communication skills are essential for effectively communicating with cross-functional teams, stakeholders, and customers. The ability to articulate complex concepts in a clear and concise manner is important.

Strong ability to learn, self-management skills and the ability to work independently with minimum supervision.

What we can offer to you

An exciting opportunity to work with the latest innovations in telecommunications and IT technologies, within an international and fast-growing organization. At Huawei, you will have excellent opportunities to learn, grow, and advance your career. We value, recognize, and reward ambition and talent.

About Huawei

At Huawei, we define human progress by innovations that enrich humanity. We do not view connectivity as a privilege, but a necessity. We believe that the impact of information and communications technology should be measured by how many people can benefit from it.

Huawei is a leading global ICT solutions provider. Through our dedication to customer-centric innovation and strong partnerships, we have established end-to-end capabilities and strengths across the carrier networks, enterprise, consumer, and cloud computing & AI fields. Our products and solutions have been deployed in over 180 countries, serving more than one third of the world's population.

Huawei's vision is to enrich life through ICT technologies. By leveraging our experience and expertise in the ICT sector, we help bridge the digital divide by providing opportunities to enjoy broadband services, regardless of geographic location. Contributing to the sustainable development of society, the economy, and the environment, Huawei creates green solutions that enable customers to reduce power consumption, carbon emissions, and resource costs.