https:/jobs.rbc.com/ca/en/job/R-0000149510/Supervisor-Cash-Processing-Contract

Royal Bank of Canada; Putrajaya; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading global financial institution in Malaysia is looking for a professional to manage Cash Payments Processing. The role involves ensuring accuracy, evaluating productivity, and improving service quality. Candidates should have strong communication skills, good attention to detail, and knowledge of SWIFT messages. The position offers a full-time contract with competitive compensation and additional benefits.

Benefits

Performance-based bonuses

Flexible benefits

World-class training program

Qualifications

• Good knowledge of structured data requirements and payment market practices.
• Ability to prioritize workloads to meet tight deadlines.
• Experience in managing cash-related projects.

Responsibilities

• Accountable for production accuracy of Cash Payments Processing.
• Evaluates productivity performance and produces reports.
• Ensures controlled processes and mitigates risks.
• Manages efficiency and productivity of the team.

Skills

Good written and verbal communication skills

Ability to use initiative

Excellent attention to detail

Good interpersonal skills

Ability to work as part of a team or alone

Good organisational skills

Strong knowledge in SWIFT MT and MX messages

Understanding of structured data requirement

Experience in managing Cash related projects

Tools

Milvus system knowledge

Job description

Job DescriptionWhat is the opportunity? Our client is a specialist provider of asset services, custody, payments and treasury services. Founded in 1864, they are the 10th largest bank worldwide and the 5th in North America, as measured by market capitalization.

They are among a small group of highly rated global banks and are recognized time and time again for our financial strength, market leadership and philanthropic work. Our client has a processing centre of operational excellence supporting 10 countries across three geographical time zones employing a Global Operating Model to maximise efficiencies across time zones and supports a 24/5 operational capability. The objectives for Malaysia are to enhance the scalability of their global operations, improve service quality via their ‘centres of excellence’ and to implement/leverage standardised processes globally.

RBC Investor & Treasury Services Malaysia is a processing center of operational excellence supporting 11 countries across three geographical time zones. Malaysia is one of two operational processing hubs that supports Custody - Transaction Management; Settlements; NAV Production; Fund Reporting; Shareholder Services; Global Fund Platform Services; Data Service Delivery; Entitlements – income and corporate actions and Reconciliations. The country employs a Global Operating Model to maximise efficiencies across times zones and supports a 22/7 operational capability.

The objectives for Malaysia are to enhance the scalability of our global operations, improve service quality via our ‘centres of excellence’ and to implement/leverage standard processes globally.

What will you do?

• Works closely with manager of department to achieve department and organization goals, fully supporting the BAU demands for the Clients and the Business across UK & Canada regions.
• Accountable for production accuracy of Cash Payments Processing.
• Evaluates productivity performance and regularly reviews and produces daily/monthly MI reporting; constantly seeks opportunity to increase production accuracy.
• Ensures the process is controlled, risk is mitigated and automated as much as possible.
• Action oriented – exhibits drive, motivation, communication and decision‑making skills; displays leadership and demonstrates ability to adapt to change.
• Identifies and encourages process improvement ideas; manages the efficiency and productivity of the team to ensure all metrics are submitted and maintained accurately and in a timely manner.
• Achieves all SLA’s that have been agreed.
• Analyzes and interprets Management Information.
• Deputizes for Senior Manager where appropriate.
• Implements development plans for all direct reports.
• Initiates disciplinary procedures for direct reports as appropriate.
• Reviews, actions and controls Operational Events as directed by Global policy.
• Manages and authorises overtime effectively.

What do you need to succeed?

Must‑have

• Good written and verbal communication skills.
• Ability to use initiative.
• Excellent attention to detail.
• Good interpersonal skills and networking abilities with sub‑custodians and internal departments.
• Ability to work as part of a team or alone to achieve collective goals.
• Good organisational skills and ability to prioritise workloads to meet tight deadlines; work under pressure.
• Strong knowledge in SWIFT MT and MX messages.
• Understanding of structured data requirement, CBPR+ guidelines and payment market practices.
• Experience in managing Cash related projects.

Nice‑to‑have

• Thorough and methodical approach to the accurate processing of payments.
• In‑depth knowledge and experience of cash payment.
• Milvus system knowledge.

What’s in it for you?

Our client thrives on the challenge to be their best, with progressive thinking to keep growing and working together to deliver trusted advice. They care each other, community impact and mutual success. A comprehensive Total Rewards Program includes performance‑based bonuses, flexible benefits and competitive compensation. Leaders support development through coaching and management opportunities. A world‑class training program in financial services and a collaborative dynamic culture recognising personal initiative and hard work.

Additional Job Details

• Address: PERSIARAN IRC 2, IOI RESORT CITY, IOI CITY TOWER ONE: PUTRAJAYA, City: Putrajaya, Country: Malaysia
• Work hours/week: 40
• Employment Type: Full time
• Platform: WEALTH MANAGEMENT
• Job Type: Contract (Fixed Term)
• Pay Type: Salaried
• Posted Date: 2025-12-22
• Application Deadline: 2026-01-08 (Applications accepted until 11:59 PM on the day prior to the application deadline)

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Note

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