HR Manager

Only World Group; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading organization in hospitality is seeking a Human Resources Manager to oversee the HR functions at The TOP Penang. Responsibilities include managing recruitment, fostering employee relations, and ensuring compliance with Malaysian labor laws. The ideal candidate will possess a Bachelor’s degree in Human Resources or Business Administration and have 5–8 years of HR experience. Strong communication and leadership skills are essential for this role. Join this organization to contribute to an engaging workforce.

Qualifications

• 5–8 years of HR experience with 2–3 years in a managerial role.
• Strong knowledge of Malaysian labor laws and HR best practices.
• Proven ability to maintain confidentiality.

Responsibilities

• Oversee end-to-end recruitment for all levels.
• Implement performance appraisal systems.
• Manage payroll coordination and employee benefits.

Skills

Communication

Interpersonal skills

Problem-solving

Conflict resolution

Leadership

Organizational skills

Strategic thinking

Education

Bachelor’s degree in Human Resources or Business Administration

Tools

HR systems

MS Office

Job description

The Human Resources Manager is responsible for overseeing all HR functions at The TOP Penang, including recruitment, employee relations, performance management, training & development, and compliance with Malaysian labor laws. This role supports the organization’s goal of delivering excellent guest experiences by building and maintaining a motivated, skilled, and engaged workforce.

Key Responsibilities

1. Recruitment & Staffing
   • Plan and manage end‑to‑end recruitment for all levels, including frontline, supervisory, and management roles.
   • Coordinate interviews, hiring decisions, onboarding, and probation evaluations.
   • Develop workforce planning strategies aligned with operational needs.
2. Employee Relations
   • Serve as a key point of contact for employee concerns, grievances, and disciplinary matters.
   • Foster a positive, inclusive, and professional workplace culture.
   • Handle misconduct cases in accordance with company policies and labor regulations.
3. Performance Management
   • Implement and manage performance appraisal systems.
   • Support department heads in setting KPIs and evaluating employee performance.
   • Identify performance gaps and recommend improvement plans.
4. Training & Development
   • Identify training needs and organize training programs for skills, safety, and service excellence.
   • Support leadership development and succession planning.
   • Ensure staff are trained according to operational and safety requirements.
5. Payroll & Benefits
   • Manage payroll coordination, employee benefits, and leave administration.
   • Review salary structures and benefits to remain competitive and compliant.
   • Ensure accurate HR records and documentation.
6. Compliance & HR Policies
   • Ensure full compliance with Malaysian labor laws and regulations.
   • Develop, update, and enforce HR policies and procedures.
   • Prepare HR reports for management and audits.
7. Strategic HR Support
   • Advise management on HR strategies and organizational development.
   • Support company initiatives, events, and change management processes.

Requirements & Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• Minimum 5–8 years of HR experience, with at least 2–3 years in a managerial role.
• Strong knowledge of Malaysian labor laws and HR best practices.
• Experience in hospitality, tourism, retail, or service industry is an advantage.
• Excellent communication, interpersonal, and problem‑solving skills.
• Ability to handle confidential information with integrity and professionalism.
• Leadership and people management.
• Conflict resolution and negotiation.
• Strategic thinking and planning.
• Strong organizational and time‑management skills.
• Proficiency in HR systems and MS Office.

Working Conditions

• Office‑based with regular interaction with operational teams.
• May require flexibility to support weekends, public holidays, or special events.