Housekeeping Team Leader

Hilton Worldwide, Inc.; Putrajaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading hospitality company is seeking a Housekeeping Team Leader to oversee cleaning operations and ensure an exceptional experience for guests at Doubletree by Hilton Putrajaya. Responsibilities include supervising cleaning standards, collaborating with front desk staff, and training team members. Ideal candidates should be University graduates with 2 years of experience in housekeeping, strong communication skills, and proficiency in housekeeping systems. Join a respected team dedicated to providing outstanding service.

Qualifications

• At least 2 years of guestroom work experience.
• Actively listens to others and builds on good ideas.

Responsibilities

• Supervise the highest standard of cleaning on assigned floors and guestrooms.
• Work closely with the front desk to ensure correct room status.
• Assist with team members’ training and development.

Skills

Good written and verbal skills

Fluent in English

Proficient in Microsoft Office

Knowledge of Housekeeping daily operations

Listening skills

Education

University / Pre-university graduate

Tools

Microsoft Office

Housekeeping Opera

OnQ systems

Job description

Job Description

Housekeeping Team Leader (HOT0C8HG)

Work Locations

Doubletree by Hilton Putrajaya 2, Jalan P55, Presint 5, 62200 Putrajaya, Malaysia

A Housekeeping Attendant will support all Housekeeping and Laundry with guest requests, analyzing each request and delegating between team members, so that work can be done in an efficient and timely manner, ensuring an exceptional experience for our guests.

Position Summary

• Responsible for the highest standard of cleaning on assigned floors and guestrooms during your shift.
• Work closely with the front desk team to ensure correct room status at all times.
• Ensure guest privacy is respected when DND status is displayed.
• Supervise the turndown service.
• Responsible for strict key control.
• Regularly inspect guest floor corridors and public areas.
• Report maintenance issues promptly to Engineering.
• Ensure compliance of lost and found procedures.
• Keep floors, linen rooms and pantries neat and tidy.
• Monitor productivity of the assigned Room Attendant.
• Check team members’ grooming, personal hygiene and appearance.
• Assist with team members’ training and development.
• Provide ongoing advice and support to team members under your supervision.
• Provide one-to-one instruction to team members when required.
• Seek opportunities to improve guest service consistently from guests’ comments.
• Take appropriate action to resolve guests’ complaints.
• Ensure all reports are completed on a timely basis.
• Adhere to the hotel’s policies and procedures, Hilton code of business conduct, the hotel’s team member handbook, security and emergency policies and procedures.
• Perform any duties assigned by the Management team deemed necessary.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

Other Considerations

• Attends daily meeting and communicates special instructions to team members.
• Assists Room Attendants when they are shorthanded – “hands on” approach.
• Provides training for new recruits.
• Assists with room inventories.
• Reports losses from rooms.
• Supervises turn down service.
• Investigates complaints and takes corrective measures.
• Attends training conducted by the training department.
• Familiar with Housekeeping office/Laundry procedures.
• Any other duties assigned from time to time by Executive Housekeeper/Assistant Executive Housekeeper.

Qualifications

• University / Pre-university graduate.
• At least 2 years of guestroom work experience.
• Good written and verbal skills.
• Fluent in English to meet business needs, advantageous.
• Good knowledge of Housekeeping office daily operation.
• Proficient in Microsoft Office, housekeeping Opera and OnQ systems.
• Actively listens to others and builds on good ideas.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision—to fill the earth with the light and warmth of hospitality—unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!