Housekeeping Supervisor (Room)

InterContinental Hotels & Resorts; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading hotel chain in Kuala Lumpur seeks a Housekeeping Supervisor to oversee daily operations. Responsibilities include supervising housekeeping tasks, preparing staff assignments, and leading deep cleaning projects. The ideal candidate will have 1-2 years in a supervisory role within hotel operations, possess strong attention to detail, and demonstrate excellent communication skills. This position emphasizes high standards of cleanliness and fostering a proactive service culture.

Qualifications

• Previous experience in housekeeping or hotel operations, with at least 1-2 years in a supervisory or team-leading role.
• Proactive approach and ability to work under pressure in a fast-paced environment.
• Ability to work independently and as part of a team.

Responsibilities

• Supervise daily housekeeping tasks ensuring cleanliness and presentation.
• Prepare morning and evening room assignments for housekeeping staff.
• Lead the biannual deep cleaning project for guest rooms.
• Create unique towel art and room decorations for special occasions.
• Deliver exceptional service fostering a culture of care.

Skills

Attention to detail

Problem-solving skills

High standards of cleanliness

Strong communication skills

Time-management skills

Job description

Your Day To Day

1. Supervise Housekeeping Operations: Oversee daily housekeeping tasks, ensuring that all guest rooms & corridor are cleaned to the highest standards of cleanliness and presentation.

2. Morning and Evening Room Assignments: Prepare morning and evening room assignments for housekeeping staff through the HubOs system, ensuring that all tasks are allocated efficiently and in alignment with guest needs and hotel priorities.

3. Champion Deep Cleaning Projects: Lead the biannual deep cleaning project for guest rooms, ensuring rooms are thoroughly cleaned and all areas are refreshed and maintained to a high standard.

4. Towel Art & Room Decoration: Create unique towel art and room decorations for special occasions, ensuring that rooms are personalized and enhance the guest experience.

5. IHG True Hospitality: Deliver IHG True Hospitality by fostering a culture of care and ensuring every guest feels valued. Inspire the team to provide exceptional service, creating memorable moments for all guests.

6. On-Site Quality Evaluation: Drive and monitor the yearly On-Site Quality Evaluation, ensuring that all housekeeping operations align with brand standards for cleanliness and service excellence.

7. Room Turnover & Availability: Monitor room turnover efficiency to ensure rooms are ready and available for guests at the designated check-in time.

8. Lost Property Management: Oversee the lost property management process, ensuring lost items are logged, stored securely, and returned to guests promptly according to hotel policy.

9. Pantry & Service Landing Cleanliness: Ensure the cleanliness and organization of housekeeping pantries and service landings, maintaining high standards of hygiene and operational efficiency in these areas.

10. Room Maintenance & Defects: Follow up with the engineering team to report and resolve issues related to rooms that are out of service or have defects. Ensure timely repairs to avoid delays in room availability.

11. Staff Performance & Training: Monitor Room Attendant performance, providing coaching and support when needed to ensure tasks are completed effectively and efficiently. Conduct refresher training sessions for staff to maintain high service standards.

12. Inventory Management: Maintain accurate inventory levels of housekeeping supplies, linen and equipment. Order supplies as needed and ensure proper storage practices to minimize waste.

13. Guest Complaints & Feedback: Address guest complaints or concerns regarding housekeeping in a professional and prompt manner, ensuring that corrective actions are taken.

14. Health & Safety Compliance: Ensure adherence to health, safety, and environmental regulations, creating a safe and secure working environment for all team members.

What We Need From You

• Previous experience in housekeeping or hotel operations, with at least 1-2 years in a supervisory or team-leading role.
• Attention to detail and strong problem-solving skills to ensure smooth operations.
• Ability to work under pressure and in a fast-paced environment.
• Proactive approach with excellent time-management skills.
• High standards of cleanliness and personal hygiene.
• Ability to work well both independently and as part of a team.
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.