Housekeeping Supervisor

Mövenpick Hotels & Resorts; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A luxury hotel chain located in Malaysia, Selangor, is seeking an experienced Housekeeping Supervisor to ensure the highest standards of cleanliness and guest service. This role involves supervising room attendants and conducting inspections of guest areas to maintain quality standards. Ideal candidates should have 2-3 years of housekeeping experience, strong organizational and communication skills, and proficiency in housekeeping software. Opportunities for career growth and employee benefits are provided.

Benefits

Employee benefit card offering discounted rates at Accor hotels worldwide

Learning programs for talent development

Opportunity for career growth

Community contribution through CSR activities

Qualifications

• Minimum 2–3 years of housekeeping experience in a luxury hotel, with at least 1 year in a supervisory capacity.
• Strong knowledge of housekeeping procedures, cleaning techniques, and hygiene standards.
• Fluency in English; additional languages are an asset.

Responsibilities

• Supervise daily operations of assigned guestroom floors and public areas.
• Conduct thorough inspections of guest rooms for brand standards.
• Monitor Room Attendants to maintain quality and efficiency.
• Respond promptly to guest requests and preferences.
• Train housekeeping staff in duties and standards.

Skills

Housekeeping procedures

Communication skills

Interpersonal skills

Organizational skills

Attention to detail

Fluency in English

Tools

Housekeeping software

Microsoft Office

Job description

Overview

The Housekeeping Supervisor is responsible for ensuring the highest standards of cleanliness, presentation, and guest service across assigned areas of the hotel. This role involves supervising Room Attendants, conducting room and area inspections, and coordinating with various departments to ensure guest satisfaction and operational excellence.

Responsibilities

• Supervise daily operations of assigned guestroom floors and public areas.
• Conduct thorough inspections of guest rooms, corridors, pantries, and service areas to ensure adherence to brand standards.
• Monitor and guide Room Attendants to maintain consistent quality and efficiency.
• Respond promptly to guest requests and ensure all preferences or special instructions are followed.
• Train, coach, and support housekeeping staff in their duties, including health, safety, and grooming standards.
• Ensure adequate stock levels of linen, amenities, and cleaning supplies are maintained.
• Report and follow up on maintenance issues or discrepancies in room status.
• Enforce proper use and care of housekeeping equipment and supplies.
• Coordinate with Front Office and Engineering for smooth room operations and maintenance follow-ups.
• Assist in planning staff schedules and daily task assignments.

Qualifications

• Minimum 2–3 years of housekeeping experience in a luxury hotel, with at least 1 year in a supervisory capacity.
• Strong knowledge of housekeeping procedures, cleaning techniques, and hygiene standards.
• Excellent communication and interpersonal skills.
• Proficient in using housekeeping software and basic Microsoft Office applications.
• High attention to detail and strong organizational skills.
• Fluency in English; additional languages are an asset.

Additional Information

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.