Housekeeping Supervisor

Hilton Worldwide, Inc.; Petaling Jaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading hotel chain is seeking a Housekeeping Supervisor to ensure the cleanliness of the hotel and manage the housekeeping team. The ideal candidate has supervisory experience, strong organizational skills, and a passion for guest service. Responsibilities include allocating tasks, performing inspections, and providing training to Team Members.

Benefits

Discounted travel rates through Go Hilton

Supports health and well-being initiatives

Opportunities for professional development

Qualifications

• Previous experience in a Housekeeping supervisory role is required.
• A successful track record of managing a team is essential.
• Proficiency with computers and software is preferred.

Responsibilities

• Support the Housekeeping Department by ensuring cleanliness.
• Allocate work duties to Team Members.
• Manage and train Room Attendants and other Team Members.

Skills

Organizational skills

Analytic skills

Guest service aptitude

Team management

Tools

Microsoft Office

Job description

Overview

Housekeeping Supervisor (Job Number: HOT0BTVK)

Work Locations

Hilton Petaling Jaya Hotel, No 2 Jalan Barat, Petaling Jaya 46200

Hilton isn’t just a place to work. With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget.

And, we strongly believe that our Team Members are more than just “employees”.

Thrive at Hilton embraces our diversity and provides a way of living, helping our Team Members build a strong foundation for health and well-being, seeking lifelong learning and mindful leadership, dreaming and connecting with a Purpose, and creating the most optimal work experience for them as an individual.

Go Hilton, our leisure travel discount programme, is designed exclusively to ensure that our Team Members get to experience the same Hilton Hospitality when they are travelling at a discounted rate. Eligible Team Members and their authorized family and friends can take advantage of special room rates and other perks.

Join us now and enjoy the Hilton experience for yourself.

What will I be doing?

As a Housekeeping Supervisor, you will support the Housekeeping Department by ensuring the upkeep and cleanliness of the entire hotel. Specifically, a Housekeeping Floor Supervisor will perform the following tasks to the highest standards:

• Allocate work duties to Team Members
• Perform routine inspections of all check out rooms and spot checks of all occupied rooms
• Report and follow up on any maintenance defects or other issues
• Inspect, routinely, service areas, store rooms and corridors
• Schedule and supervise deep cleaning and any other projects
• Manage and train Room Attendants and other Team Members to ensure their performance is to the standards required
• Manage, efficiently, stock control and the maintenance of equipment
• Provide excellent Guest service, including VIP and other special requirements
• Ensure the adherence to hotel brand standards at all times

What are we looking for?

Housekeeping Supervisors serving Hilton Brand hotels are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in a Housekeeping supervisory role
• A successful track record of managing a team
• Strong organizational and analytic skills
• A passion for delivering exceptional levels of guest service
• Proficiency, preferred, with computers and computer programs, including Microsoft Office