Housekeeping Supervisor

OPERO Hotel Southkey; Johor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A prominent hotel in Johor is seeking a Housekeeping Supervisor to ensure the cleanliness and organization of guest rooms and public areas. This role involves supervising staff, conducting inspections, and maintaining high cleanliness standards. Candidates should have a high school diploma, with a degree in hospitality as a plus, and 2-3 years of supervisory experience in housekeeping. Strong communication and organizational skills are essential. Join us to create a positive guest experience.

Qualifications

• At least 2-3 years of experience in a supervisory housekeeping role.
• Ability to train new staff on cleaning procedures.

Responsibilities

• Supervise housekeeping staff and ensure high standards.
• Conduct inspections to maintain cleanliness.
• Coordinate schedules and delegate tasks effectively.

Skills

Attention to detail

Organizational skills

Excellent communication

Interpersonal skills

Familiarity with cleaning products

Education

High school diploma or equivalent

Degree in hospitality management

Tools

Housekeeping management software

Basic computer applications

Job description

The Housekeeping Supervisor plays a pivotal role in maintaining the cleanliness, organization, and overall aesthetic appeal of our hotel's guest rooms and public areas. This position involves supervising housekeeping staff, ensuring high standards of cleanliness, and contributing to a positive guest experience.

• High school diploma or equivalent; a degree in hospitality management is a plus.
• Previous experience in housekeeping or a related field, with at least 2-3 years in a supervisory role.
• Strong attention to detail and organizational skills.
• Excellent communication and interpersonal abilities.
• Familiarity with cleaning products, techniques, and equipment.
• Proficiency in using housekeeping management software and basic computer applications.
• Lead and oversee housekeeping staff, ensuring tasks are completed efficiently and according to standards.
• Coordinate schedules and delegate responsibilities effectively.
• Ensure that guest rooms, public areas, and back-of-house spaces meet established cleanliness and presentation standards.
• Conduct regular inspections to identify and address maintenance needs.
• Respond promptly to guest requests and concerns, ensuring a comfortable and pleasant stay.
• Maintain a helpful and courteous attitude when interacting with guests.
• Monitor housekeeping supplies and linens to prevent shortages, coordinating with procurement when needed.
• Keep track of inventory and report any discrepancies.
• Assist in training new housekeeping staff on cleaning procedures and safety protocols.
• Provide ongoing support to enhance staff skills and knowledge.
• Maintain records of room status and maintenance requests, ensuring accurate documentation.
• Collaborate with other departments as needed to ensure smooth operations.
• Enforce safety regulations and cleanliness standards to ensure a safe and sanitary environment.
• Address any potential safety hazards promptly.