Housekeeping Manager - Four Points by Sheraton Desaru

Hozpitality.com; Bandar Penawar; On-site; MYR 30,000 - 40,000; Full time

Job summary

A global hospitality firm in Bandar Penawar is looking for a Housekeeping Manager. You will oversee daily housekeeping operations, ensuring cleanliness and compliance with policies while managing a team. The ideal candidate has a high school diploma or GED and 2 years of experience, or a 2-year degree in Hotel Management. Responsibilities include conducting inspections, managing budgets, and training staff to provide exceptional guest service in a positive environment.

Benefits

Employee recognition program

Opportunities for career advancement

Qualifications

• 2 years experience in housekeeping or related field.
• OR experience with a 2-year degree in a relevant major.

Responsibilities

• Oversee daily shift operations of housekeeping and recreation.
• Ensure guest and employee satisfaction while managing budget.
• Conduct inspections to verify cleanliness and compliance.

Skills

Attention to detail

Leadership

Customer service

Organizational skills

Education

High school diploma or GED

2-year degree in Hotel Management or related

Tools

Housekeeping management software

Inspection checklists

Job description

Housekeeping Manager - Four Points by Sheraton Desaru

Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to verify property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

Candidate Profile

Education and Experience

• High school diploma or GED; 2 years experience in the housekeeping or related professional area.
• OR 2‑year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Core Work Activities

Managing Housekeeping Operations and Budgets

• Verifies guest room status is communicated to the Front Desk in a timely and efficient manner.
• Inspects guestrooms on a daily basis.
• Obtains list of rooms to be cleaned immediately and list of prospective check‑outs or discharges to prepare work assignments.
• Inventories stock to verify adequate supplies.
• Supports and supervises an effective inspection program for all guestrooms and public space.
• Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
• Verifies all employees have proper supplies, equipment and uniforms.
• Communicates areas that need attention to staff and follows up to verify understanding.
• Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies, standards and procedures.
• Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.

Conducting Human Resources Activities

• Uses all available on‑the‑job training tools to train new room attendants and provide follow‑up training as necessary.
• Establishes and maintains open, collaborative relationships with employees and verifies employees do the same with them.
• Schedules employees to business demands and tracks employee time and attendance.
• Verifies employees understand expectations and parameters.
• Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
• Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met.
• Observes service behaviors of employees and provides feedback to individuals.
• Verifies employee recognition is taking place on all shifts.
• Participates in an ongoing employee recognition program.
• Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
• Participates in employee progressive discipline procedures.
• Celebrates successes and publicly recognizes the contributions of team members.

Ensuring Exceptional Customer Service

• Sets a positive example for guest relations.
• Understands the brand’s service culture.
• Participates in the development and implementation of corrective action plans to improve guest satisfaction.
• Empowers employees to provide excellent customer service.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Responds to and handles guest problems and complaints.
• Strives to improve service performance.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Marriott International, Inc. is a global leading travel company based in Bethesda, Md., USA, with more than 6,000 properties in over 122 countries.

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