Hotel Sales Manager / Assistant Sales Manager

Swan Garden Hotel; Malacca City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A luxury resort hotel in Malacca City is seeking a dynamic Sales Manager to lead the Wholesale/TA Room & Event Sales Segment. The role requires a minimum of 2-5 years in hospitality sales, strong relationship management skills, and fluency in Mandarin. The ideal candidate will drive sales through a deep understanding of market strategies and must be capable of developing and executing effective sales plans. Offering a supportive team environment and competitive benefits.

Benefits

Competitive pay

Staff meals

Development programs

Qualifications

• Minimum 2 - 5 years experience in hospitality with a proven sales track record.
• Extensive knowledge of sales and ability to plan and execute sales targets.
• Capable of handling both rooms and catering functions.

Responsibilities

• Responsible for Wholesale/TA Room & Event Sales Segment.
• Identify new markets and increase sales.
• Maintain existing accounts while focusing on new accounts.

Skills

Sales strategy implementation

Customer relationship management

Fluent Mandarin

Interpersonal skills

Education

Degree/Diploma in Hospitality Management

Job description

Overview

Swan Garden Resort Hotel is a tranquil resort-style property set amid lush gardens, offering a relaxed yet sophisticated guest experience. Our facilities include comfortable guestrooms and suites, multiple dining outlets, versatile banquet and meeting spaces, a fitness center, and an outdoor pool and garden event area.

Why work with us

• People-first culture: supportive teams, ongoing training, and clear career pathways.
• Varied opportunities: roles across front office, F&B, events, housekeeping and operations.
• Employee benefits: competitive pay, staff meals, development programs, and a positive work environment.

Roles & responsibilities

• Responsible for Wholesale/TA Room & Event Sales Segment for the hotel.
• Clear understanding of the hotel's business strategies, set goals, and determine action plans to meet those goals.
• Update action plans and financial objectives quarterly.
• Identify new markets and business opportunities and increase sales.
• Represent hotels in various events and exhibitions.
• Promptly qualify all sales leads. Respond within 24 hours to all inquiries, leads and correspondence from prospects, customers and referrals.
• Plan calls effectively, maintain existing accounts while focusing on new accounts to increase the overall customer base.
• Adequately service all accounts as assigned by the DOS/ADOS. Sales calls required by the Sales Manager are a minimum of 25 per week.
• Increase sales to meet or exceed all established sales goals as outlined in the marketing plan.
• Follow up and carry out all established office policies and procedures. Properly maintain all files and accounts to established guidelines (follow up system).
• Maintain a professional appearance in accordance with hotel guidelines.
• React promptly to requests by the DOS/ADOS for reports and other assignments by their due dates.
• Attend business-related functions within areas of responsibility.
• Perform any other duties as assigned by management from time to time.
• Support the hotel's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
• Develop strong relationships with on-property front office teams to ensure unity and shared goals.

Skills & experience

• Degree/Diploma in Hospitality Management or related field.
• Extensive knowledge of sales and proven ability to plan and execute sales targets with attention to detail.
• Minimum 2 - 5 years experience in hospitality with a proven sales track record.
• Must be able to speak Mandarin as will be dealing with Chinese-speaking country representatives.
• Capable of creating and implementing sales strategies to achieve goals and targets.
• Able to handle both rooms and catering functions.
• Good interpersonal skills.
• Own transportation.
• Knowledge of current hospitality industry trends.