Hotel Receptionist/Waiter/Waitress

W Hotel; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A prominent hotel in Kuala Lumpur is seeking a Hotel Receptionist/Waiter/Waitress. This role involves greeting guests, managing check-in/check-out, and ensuring prompt handling of inquiries to provide an excellent guest experience. The ideal candidate should be friendly, well-organized, and possess strong communication skills. You will coordinate with various departments to fulfill guest requests and handle complaints effectively. This is a great opportunity in a dynamic hospitality environment.

Qualifications

• Friendly and professional demeanor.
• Highly organized with attention to detail.
• Effective communication skills.

Responsibilities

• Greet and welcome guests upon arrival and departure.
• Handle check-in and check-out procedures efficiently.
• Manage phone calls, reservations, and inquiries.

Job description

Overview

We are looking for a friendly, professional, and highly organized Hotel Receptionist/Waiter/Waitress to be the face of our hotel. You will be the first point of contact for our guests, ensuring a warm welcome and seamless guest experience from check-in to check out.

Key Responsibilities

• Greet and welcome guests upon arrival and departure
• Handle check-in and check-out procedures efficiently
• Manage phone calls, reservations, and inquiries (walk-in, email, phone, online platforms)
• Process payments and maintain accurate records
• Coordinate with housekeeping, F&B, and other departments to fulfill guest requests
• Handle guest complaints and concerns professionally and promptly
• Maintain the cleanliness and orderliness of the front desk area
• Assist with concierge services (restaurant reservations, transportation, tourist information, etc.)
• Ensure compliance with hotel policies and safety procedures

Company Details

• Company Name: W Kuala Lumpur
• Registration No.: 201603369009
• Address: 121, Jln Ampang, Kuala Lumpur, Kuala Lumpur, Wilayah Persekutuan
• Postcode: 50450, Kuala Lumpur
• State: Wilayah Persekutuan
• Tel: [phone]
• Fax:
• Email: ***************@gmail.com
• Web Site:
• Contact Person: Brian Menefee

Requirements

• Position Level: Manager
• Specialization: Human Resources
• Industry Type: Tourism
• Vacancies: 5
• Closing Date: 2026-02-28

How to apply

Email ***************@gmail.com directly or call [phone] to apply for this job. Announce to them where you saw this posting.