Hotel Receptionist

Jobstreet Malaysia; Malacca City; On-site; MYR 30,000 - 40,000; Full time

Job summary

A hospitality company in Malaysia is seeking a hotel receptionist to join their team in Melaka. The ideal candidate will have at least one year of experience in front office or customer service, excellent communication skills, and the ability to handle guest inquiries effectively. The role offers opportunities for career development and a supportive working environment, focusing on delivering exceptional experiences for guests.

Benefits

Comprehensive health insurance

Career development opportunities

Work-life balance initiatives

Qualifications

• Minimum 1 year of experience in a front office or customer service role in hospitality.
• Excellent communication and interpersonal skills.
• Proficient in English and local languages.

Responsibilities

• Greeting and welcoming guests upon arrival.
• Managing front desk operations including check-in/check-out.
• Handling guest inquiries professionally.

Skills

Communication skills

Problem-solving abilities

Attention to detail

Multitasking

Team player

Job description

We are seeking a hotel receptionist to join our Hotel. This full‑time role in Melaka will be an integral part of our guest services team, ensuring exceptional customer experiences for all our visitors.

What you’ll be doing

• Greeting and welcoming guests upon arrival
• Efficiently managing the front desk operations, including check‑in/check‑out procedures
• Handling guest inquiries and requests in a friendly and professional manner
• Providing concierge services and recommendations for local attractions, dining options, and transportation
• Maintaining accurate guest records and completing all necessary documentation
• Assisting with the coordination of housekeeping and other hotel services
• Identifying and resolving any guest issues or concerns in a timely manner
• Promoting the hotel’s facilities and services to drive customer satisfaction and loyalty

What we’re looking for

• Minimum 1 year of experience in a similar front office or customer service role within the hospitality industry
• Excellent communication and interpersonal skills, with a friendly and professional demeanor
• Strong problem‑solving abilities and a commitment to delivering exceptional customer service
• Proficient in English and the local language(s), with the ability to communicate effectively with guests from diverse backgrounds
• Demonstrated skills in multitasking, attention to detail, and time management
• A team player with a positive attitude and a willingness to learn and grow
• Basic computer skills, including proficiency in using hotel management software

What we offer

• Comprehensive health insurance and wellness programs
• Opportunities for career development and ongoing training
• A collaborative and inclusive company culture
• Work‑life balance initiatives, such as flexible scheduling and wellness activities

With a growing portfolio of hotels, resorts, and restaurants, we are dedicated to delivering exceptional service and creating unforgettable memories for our guests. Our commitment to innovation, sustainability, and community engagement sets us apart in the industry.

If you are passionate about hospitality and eager to join a dynamic, forward‑thinking team, we encourage you to apply now.