Hotel Manager

Resorts World Genting; Genting Highlands; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading leisure and hospitality company in Genting Highlands, Malaysia is seeking a Hotel Operations Manager to oversee the seamless delivery of hotel services. The ideal candidate will have extensive experience in hotel operations, particularly in management roles within 4- and 5-star environments. Responsibilities include monitoring operational performance, ensuring guest satisfaction, and leading teams in a dynamic setting. This position offers an exciting opportunity for career growth in a respected organization.

Qualifications

• Minimum 8–10 years of experience in hotel operations with managerial experience in a 4 or 5-star property.
• Strong background in guest experience and resort operations.
• Excellent communication and interpersonal skills.

Responsibilities

• Oversee all hotel operational departments for efficient service delivery.
• Monitor revenue performance and drive initiatives for improvement.
• Lead enhancements and renovations projects.

Skills

Operational KPIs monitoring

Guest satisfaction improvement

Team leadership

Financial report analysis

Training programs oversight

Education

Degree in Hospitality Management or Business Administration

Job description

Overview

Resorts World Genting – Genting Highlands, Pahang

Genting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia.

With over 50 years of experience and milestones, Genting Malaysia is currently expanding and transforming Resorts World Genting into the leading tourism and entertainment hub via the Genting Integrated Resort Transformation Plan. Under this plan, flagship projects include Skytropolis Indoor Theme Park, the outdoor theme park - Genting SkyWorlds - and the adjacent shopping complex - SkyAvenue, which houses some of the most prestigious lifestyle brands from around the world. The plaza also features a state-of-the-art cable car system, which connects SkyAvenue to the mid-hill Genting Highlands Premium Outlets, carrying up to 3,600 passengers per hour per way.

If you are searching for a dynamic career full of exciting growth opportunities; look no further and join us today!

Job Description

• Oversee all hotel operational departments to ensure smooth, efficient, and guest-focused service delivery.
• Monitor operational KPIs (occupancy, ADR, RevPAR, guest satisfaction, labor costs, etc.).
• Ensure compliance with all company policies, SOPs, safety regulations, and brand standards.
• Drive initiatives to improve guest satisfaction scores through service innovation and continuous improvement.
• Monitor revenue performance, cost control, and profit optimization across all departments.
• Analyze financial reports and implement corrective or improvement measures where necessary.
• Oversee workforce planning, training programs, and performance management.
• Lead hotel enhancement projects, renovations, and process improvement initiatives.
• Monitor industry trends and guest preferences to keep the property competitive and innovative.

Job specification

• Degree in Hospitality Management, Business Administration, or related field.
• Minimum 8–10 years of experience in hotel operations, including at least 3 years in a managerial role within a 4- or 5-star property.
• Strong background in resort operations, guest experience, and team leadership.
• Excellent communication and interpersonal skills.
• Proven ability to lead large teams in a high-volume environment.

Be part of an exciting history-in-the-making, help shape the future with us. This is a golden opportunity for you to establish a strong foundation for a great career within the company. Apply now!

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