Hotel GM: Lead Operations, Profitability & Guest Experience

Idealseed Resources Sdn Bhd; Kuala Lumpur; On-site; MYR 120,000 - 160,000; Full time

Job summary

A hotel management company seeks a General Manager in Kuala Lumpur, Malaysia, responsible for overseeing all hotel operations, managing financial performance, and driving guest satisfaction. The role requires a strong leader with at least 8-12 years in hotel operations and a proven track record in management. Key responsibilities include improving service quality, mentoring staff, and collaborating with Sales & Marketing to enhance market presence. Ideal candidates will hold relevant degrees and have experience managing hotels in the region.

Qualifications

• Minimum 8-12 years experience in hotel operations.
• At least 3-5 years in a Manager or General Manager role.
• Experienced managing a hotel in Malaysia.

Responsibilities

• Oversee daily hotel operations including Front Office, Housekeeping, F&B.
• Manage hotel's P&L, budgeting, and cost control.
• Ensure superior guest satisfaction and handle complex guest issues.
• Work closely with Sales & Marketing to increase occupancy.
• Ensure compliance with local regulations and safety standards.

Skills

Leadership

Communication

Problem-solving

Team management

Customer focus

Education

Degree/Diploma in Hospitality or related field

Job description

A hotel management company seeks a General Manager in Kuala Lumpur, Malaysia, responsible for overseeing all hotel operations, managing financial performance, and driving guest satisfaction. The role requires a strong leader with at least 8-12 years in hotel operations and a proven track record in management. Key responsibilities include improving service quality, mentoring staff, and collaborating with Sales & Marketing to enhance market presence. Ideal candidates will hold relevant degrees and have experience managing hotels in the region.