Hotel Frontdest Officer

AGN Travels & Holiday Sdn Bhd; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A travel and holiday company in Kuala Lumpur is seeking a Front Desk Agent. The ideal candidate will handle customer calls and walk-ins professionally while managing complaints. Responsibilities include maintaining cleanliness at the front desk and basic laundry duties. Minimum education requirement is SPM, with 1-3 years of experience preferred. The contract is full-time, offering a monthly salary of RM 2,200 to RM 2,700.

Qualifications

• Experience level: 1-3 years in a hotel or similar environment.
• Ability to work shifts and handle a busy front desk.

Responsibilities

• Handle calls and walk-in customers professionally.
• Manage customer complaints with care.
• Maintain cleanliness of the front desk area.

Skills

Handling customer complaints

Professional communication

Basic laundry skills

Education

Minimum SPM

Job description

JOB RESPONSIBILITIES

• Handle incoming and outgoing call and walk in customers professionally.
• Handle customer complaint with care and professional manner.
• Able to do basic laundry.
• To maintain cleanliness of Front desk counter.
• Able to work 9 hour or 12 hours.
• Undertake any other duties as may be required from time to time.

Job Info & Requirement

Contract Type: Full-time

Job Type: Non-Executive

Experience Level: 1-3 years

Job Categories: Tourism/Hotels

Minimum Education Required

• Minimum SPM is required.
• Able to work on shift basis.
• Work experience as a Hotel Front Desk Agent, Receptionist or similar role is an added advantage.
• No experience is needed.

Language Required

Bahasa Malaysia, English

Nationality Preferred

Malaysians Only

Gender Preferred

Female Only

Own Transport

None

Salary & Other benefits

RM 2,200 to RM 2,700 per month