Hotel Front Desk: Guest Experience Specialist

ONE POINT ONE SDN BHD; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A vibrant hospitality company in Kuala Lumpur is seeking a dynamic Hotel Front Desk Officer. The role involves welcoming guests, addressing inquiries, managing reservations, and ensuring outstanding customer service. Ideal candidates possess strong communication skills in English and Bahasa Malaysia, problem-solving abilities, and comfort in fast-paced environments. This full-time position is critical to enhancing guests' experiences at the hotel.

Qualifications

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities to handle guest requests.
• Proficiency in English and Bahasa Malaysia is necessary.

Responsibilities

• Welcome and check-in/check-out guests efficiently.
• Respond to guest inquiries in a courteous manner.
• Handle reservations, room assignments, and billing.

Skills

Excellent communication skills

Strong problem-solving abilities

Proficiency in English and Bahasa Malaysia

Ability to handle a variety of tasks

Job description

A vibrant hospitality company in Kuala Lumpur is seeking a dynamic Hotel Front Desk Officer. The role involves welcoming guests, addressing inquiries, managing reservations, and ensuring outstanding customer service. Ideal candidates possess strong communication skills in English and Bahasa Malaysia, problem-solving abilities, and comfort in fast-paced environments. This full-time position is critical to enhancing guests' experiences at the hotel.