Hostel Manager

SETIA IBARAT SDN BHD; Perak; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading hospitality management firm is seeking a Hostel Manager for multiple locations in Malaysia, including Lumut and Teluk Intan in Perak. This role involves overseeing the daily operations of the hostel, ensuring resident safety, and managing staff. The ideal candidate will possess a Bachelor's degree in related fields and 5-7 years of experience in facilities management. Applicants should demonstrate strong leadership, problem-solving abilities, and cultural sensitivity to create an inclusive environment.

Qualifications

• 5-7 years experience in managing hostel/property/facilities.

Responsibilities

• Manage overall hostel operations and daily activities.
• Handle resident complaints and conflicts effectively.
• Oversee staff supervision and schedules.
• Ensure compliance with safety protocols.

Skills

Work with minimum supervision

Problem-solving skills

Teamwork approach

Planning and ad hoc planning

Representation skills

Cultural Sensitivity

Hands-On Approach

MS Office proficiency

Leadership skills

Education

Bachelor's degree in Facilities Management / Property Management / Business Administration

Job description

Vacancy: Hostel Manager (Lumut & Teluk Intan, Perak | Kapar, Selangor)

• 📍 Lumut, Perak – 1 position
• 📍 Teluk Intan, Perak – 1 position
• 📍 Kapar, Selangor – 1 position

The Hostel Manager is responsible for the overall management, administration, and day-to-day operations of a hostel accommodating residents. This role ensures the safety, well-being, and comfort of residents, maintains compliance with government regulations, and supervises hostel staff to ensure a secure, well-maintained living environment. The Hostel Manager serves as the primary point of contact for residents, authorities, and contractors, and ensures operational efficiency through effective resource management.

Roles & Responsibilities

1. Resident Management

   • Ensure the welfare, safety, and comfort of all residents in the hostel.
   • Handle resident complaints, conflicts, and emergencies promptly and effectively.
   • Maintain accurate records of resident occupancy, personal information, and movement logs.

2. Operational Management

   • Plan, implement, and manage overall hostel daily operations.
   • Plan and organize hostel activities, both internal and external.
   • Oversee day-to-day hostel operations including room allocation, cleanliness, maintenance, and facility management.
   • Conduct regular inspections of rooms, common areas, kitchens, toilets, and other facilities to ensure hygiene and safety standards are met.
   • Coordinate repairs, maintenance, and improvements with contractors and in-house staff.

3. Financial and Compliance Management

   • Manage and monitor hostel expenditure, budget, and financial planning.
   • Ensure hostel operations comply with government regulations (JTK) and Acts such as Act 446 – Employee Minimum Standard of Housing Regulation 2020 & Centralized Worker Quarters (CLQ).
   • Work closely with the Compliance Officer to ensure regulatory compliance.

4. Staff Supervision

   • Supervise and lead all maintenance, security, and housekeeping operations.
   • Prepare and manage employee schedules and shifts.
   • Conduct performance reviews, training, and scheduling to ensure efficient staffing.

5. Safety and Environment

   • Ensure safety and adherence to hostel rules and regulations.
   • Implement and monitor safety protocols including fire safety, emergency drills, and access control.

6. Stakeholder Engagement and Reporting

   • Attend meetings and build a good rapport with authorities, agencies, and clients.
   • Suggest and implement new ideas for hostel improvement.
   • Prepare weekly reports, including General Reports, Maintenance Reports, and other relevant documentation.

Qualification and Education Requirement

• Bachelor's degree in Facilities Management / Property Management / Business Administration or related field.
• Minimum 5 - 7 year(s) of working experience in managing hostel /property/ facilities in any industry.

Skills Requirement

• Work with minimum supervision and with own initiative
• Ability to solve problems constructively
• Encourage and develop teamwork approach
• Good in planning and ad hoc planning
• Able to represent on behalf of the company on official meeting
• Ability to visualize the best response to a complex situation
• Cultural Sensitivity – Able to manage diverse resident backgrounds and create an inclusive environment
• Hands-On Approach – Willing to step into any role when needed, from reception to housekeeping
• Good knowledge in MS Office
• Good leadership skills