Host Ambassador / Front House Service Crew

Carousel & Co; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A local entertainment venue in Kuala Lumpur is seeking a customer-oriented individual for a position involving guest reception and reservations management. Responsibilities include welcoming guests, managing inquiries, maintaining cleanliness, and assisting with payments. The ideal candidate is a friendly communicator with prior experience in customer service. This position offers competitive pay and various employee benefits, including discounts and ongoing training opportunities.

Benefits

Competitive Pay

Employee Discounts

Training & Development

Medical Coverage

Health insurance

Maternity & parental leave

Opportunities for promotion

Professional development support

Qualifications

• Prior experience as a host, receptionist, or any customer-facing role is preferred.
• Warm, friendly personality with a strong passion for delivering excellent guest experiences.
• Strong verbal communication skills for smooth interactions with guests and colleagues.

Responsibilities

• Warmly welcome guests upon arrival, ensuring they feel acknowledged, comfortable, and valued.
• Handle reservations, cancellations, and inquiries through phone, email, and walk-ins efficiently.
• Offer accurate information about games, dining options, promotions, and upcoming events.
• Communicate guest arrivals, seating preferences, and special requests to the service team.
• Keep the reception and waiting area clean, organized, and visually appealing.
• Support during peak hours with taking drink orders and clearing tables.
• Process payments for bookings and packages according to company procedures.
• Help guests with inquiries to enhance their overall experience.

Skills

Customer Service Skills

Communication Skills

Organizational Skills

Attention to Detail

Job description

Requirements

• Experience: Prior experience as a host, receptionist, or any customer-facing role is preferred.
• Customer Service Skills: Warm, friendly personality with a strong passion for delivering excellent guest experiences.
• Communication Skills: Strong verbal communication skills for smooth interactions with guests and colleagues.
• Organizational Skills: Ability to multitask, prioritize, and stay organized in a fast-paced environment.
• Attention to Detail: High accuracy in managing reservations and guest information.
• Availability: Willingness to work on nights, weekends, and public holidays.

Responsibilities

• Greet Guests: Warmly welcome guests upon arrival, ensuring they feel acknowledged, comfortable, and valued.
• Manage Reservations: Handle reservations, cancellations, and inquiries through phone, email, and walk-ins efficiently and professionally.
• Provide Information: Offer accurate information about games, dining options, promotions, and upcoming events.
• Coordinate with Staff: Communicate guest arrivals, seating preferences, and special requests to the service team and game facilitators.
• Maintain Cleanliness: Keep the reception and waiting area clean, organized, and visually appealing at all times.
• Assist the Service Team: Support during peak hours with taking drink orders, clearing tables, and basic food service tasks.
• Handle Payments: Process payments for bookings and packages according to Carousel & Co. transaction procedures.
• Assist with Guest Requests: Help guests with inquiries, including event or game-related questions, to enhance their overall experience.

Benefits

• Competitive Pay: Salary based on experience, with room for career growth.
• Employee Discounts: Enjoy special discounts on games, food, and beverages.
• Training & Development: Ongoing training to enhance communication, customer service, and organizational skills.
• Medical Coverage: Provided based on job level.
• Allowance: Benefits and allowances that grow as you develop in the role.
• Additional Benefits:
  • Health insurance
  • Maternity & parental leave
  • Opportunities for promotion
  • Professional development support