Hospitality Onboarding Consultant – AI-Driven Activation

Liven PTY Ltd; Johor Bahru; On-site; MYR 150,000 - 200,000; Full time

Job summary

A progressive technology company in Johor Bahru seeks a Client Onboarding Consultant. This role involves managing the onboarding process for new clients, ensuring they unlock the value of our platform. You will establish strong relationships while configuring accounts and providing education on features. The ideal candidate has 2-4 years of client-facing experience, excellent communication skills, and thrives in a fast-paced environment. Join us to help shape the future of hospitality.

Qualifications

• 2–4 years of experience in client-facing roles such as onboarding or client management.
• Excellent verbal and written communication skills.
• Strong problem-solving ability with attention to detail.
• Empathetic and professional client-focused mindset.
• Ability to thrive in a fast-paced, evolving environment.

Responsibilities

• Own and manage the end-to-end client activation and onboarding journey.
• Serve as the primary point of contact during activation.
• Configure client accounts and set up workflows.
• Use CRM tools to manage communication.
• Educate clients on features and best practices.

Skills

Client management

Problem-solving

Communication skills

Detail-oriented

CRM systems

Tools

CRM tools

Onboarding tools

Job description

A progressive technology company in Johor Bahru seeks a Client Onboarding Consultant. This role involves managing the onboarding process for new clients, ensuring they unlock the value of our platform. You will establish strong relationships while configuring accounts and providing education on features. The ideal candidate has 2-4 years of client-facing experience, excellent communication skills, and thrives in a fast-paced environment. Join us to help shape the future of hospitality.