Hospital Patient Concierge & Experience Specialist

Sunway Medical Centre; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A prominent healthcare facility in Malaysia is seeking a dedicated customer service representative to assist patients and provide vital information. Key responsibilities include handling customer inquiries, directing patients, and conducting rounds within the hospital. The ideal candidate should possess a Diploma or Degree in Nursing or Hospitality Services and must be willing to work weekends. Effective communication skills and empathy are essential for this role.

Qualifications

• Diploma or Degree in a relevant field is required.
• Willingness to work weekends and Public Holidays is essential.
• Must be a good listener with effective communication skills.

Responsibilities

• Receive customers' enquiries and provide information.
• Direct customers to hospital departments when needed.
• Conduct patient rounds within the hospital.

Skills

Good listening skills

Effective verbal communication

Empathy

Patience

Team player

Education

Diploma or Degree in Nursing/Hospitality Services

Job description

A prominent healthcare facility in Malaysia is seeking a dedicated customer service representative to assist patients and provide vital information. Key responsibilities include handling customer inquiries, directing patients, and conducting rounds within the hospital. The ideal candidate should possess a Diploma or Degree in Nursing or Hospitality Services and must be willing to work weekends. Effective communication skills and empathy are essential for this role.