Homestay Customer Service Assistant

Livin; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A hospitality service provider in Kuala Lumpur is seeking a motivated Homestay Customer Service Assistant. This full-time position entails providing administrative support for homestay services, including responding to guest inquiries and coordinating with housekeeping. Ideal candidates possess strong communication skills, a customer-oriented attitude, and basic computer literacy. Attention to detail and organizational abilities are essential. Benefits include annual leave, medical leave, and training.

Benefits

Annual Leave

Medical and Hospitalisation Leave

EPF

SOCSO

EIS

Training Provided

Annual Bonus

Qualifications

• Prior experience in hospitality or customer service is a bonus but not mandatory.
• Ability to follow instructions and work under supervision.
• Attention to detail and ability to work accurately under pressure.

Responsibilities

• Respond to basic guest inquiries via OTA platforms and WhatsApp/Email.
• Provide check-in/out instructions, house rules and property information to guests.
• Assist in resolving minor guest issues or escalate to the Executive when needed.

Skills

Good communication skills in English

Customer-oriented attitude

Basic computer literacy

Familiarity with messaging apps and OTA platforms

Excellent organisational abilities

Tools

Microsoft Office suite

Job description

We are seeking a motivated and detail-oriented Homestay Customer Service Assistant to join our team at Liv'in in Kuala Lumpur City Centre, Kuala Lumpur. This is a full-time position responsible for providing administrative support to our homestay services.

Requirements

• Good communication skills in English (Mandarin, BM or other languages is a plus)
• Customer‑oriented, patient and friendly attitude
• Basic computer literacy and familiarity with messaging apps and OTA platforms
• Ability to follow instructions and work under supervision
• Prior experience in hospitality or customer service is a bonus but not mandatory
• Proficiency in Microsoft Office suite, particularly Excel and Word
• Excellent organisational and time‑management abilities
• Attention to detail and ability to work accurately under pressure

Responsibilities

• Respond to basic guest inquiries via OTA platforms (Airbnb, Booking.com, Agoda, Trip.com) and WhatsApp/Email
• Provide check‑in/out instructions, house rules and property information to guests
• Assist in resolving minor guest issues or escale to the Executive when needed
• Coordinate with housekeeping or maintenance for urgent guest requests
• Record guest feedback, complaints and inquiries accurately
• Assist in preparing guest reports, follow‑ups and reservation confirmations

Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Training Provided
• Annual Bonus