Homestay Customer Service

Ez Rent; Selama; On-site; MYR 20,000 - 100,000; Full time

Job summary

A growing hospitality management company is seeking a Customer Service Executive in Taiping, Perak. This role involves ensuring a smooth guest experience and handling enquiries across platforms like WhatsApp and Airbnb. Ideal candidates are fluent in English, Bahasa Malaysia, and Chinese, with strong communication skills. The position offers career growth based on performance, providing a clear path from Customer Service to Manager. Competitive salary and additional commission based on sales performance are provided.

Benefits

EPF & SOCSO

Annual Leave

Medical Leave

Qualifications

• Based in Taiping (preferred).
• Responsible and proactive with a passion for hospitality.
• Able to handle multiple tasks in a fast-paced environment.

Responsibilities

• Respond promptly to guest enquiries via multiple platforms.
• Assist guests before, during, and after their stay.
• Ensure smooth and pleasant guest experiences at all times.

Skills

Fluent in English

Fluent in Bahasa Malaysia

Fluent in Chinese

Strong communication skills

Interpersonal skills

Problem-solving ability

Job description

Location: Taiping, Perak (Preferred)

Employment Type: Full-time

Customer Service (Homestay Industry)

About the Role

We are a fast‑growing homestay management company looking for a Customer Service Executive who is passionate about hospitality and guest experience.

This is not a routine customer service role. You will go beyond replying messages — you will be involved in problem‑solving, coordination, and improving guest satisfaction. This role is ideal for someone who wants long‑term career growth in the homestay and hospitality industry.

Key Responsibilities

• Respond promptly to guest enquiries via WhatsApp, Airbnb, Booking.com & our platform.
• Assist guests before, during, and after their stay.
• Handle guest issues calmly, professionally, and with empathy.
• Ensure a smooth and pleasant guest experience at all times.
• Coordinate with the operations team to resolve on‑site matters.
• Support booking‑related tasks and basic sales enquiries.
• Learn beyond customer service, including operations, quality control, and problem‑solving.

Requirements

• Based in Taiping (preferred).
• Fluent in English, Bahasa Malaysia, and Chinese.
• Strong communication and interpersonal skills.
• Passion for hospitality and customer experience.
• Responsible, proactive, and willing to learn.
• Able to work independently and think beyond a fixed job scope.
• Comfortable handling multiple tasks in a fast‑paced environment.

Salary & Benefits

• Basic Salary: RM2,000 – RM2,500
• Additional Commission for successful direct booking sales.
• Higher sales performance = higher commission.
• EPF & SOCSO.
• Annual Leave.
• Medical Leave (with MC).

Career Growth

This position offers a clear career path for the right candidate:

Customer Service → Senior Customer Service → Executive → Manager

Career progression is based on performance, attitude, and responsibility, not tenure.