Hire to Retire Services Specialist

Novartis; Selangor; On-site; MYR 40,000 - 60,000; Full time

Job summary

A multinational pharmaceutical company is seeking an administrative support professional to coordinate P&O Services and manage inquiries. The role requires strong communication skills in English and Indonesian, with organizational skills and experience in data management as a plus. Candidates should be ready to work in a dynamic international environment.

Qualifications

• At least 1 year of experience in data management or similar customer service organizations.
• Demonstrated ability to work in cross-functional teams in an international environment.

Responsibilities

• Handle and coordinate all administrative P&O Services processes.
• Serve as the first point of contact for employees and managers.
• Maintain HR data changes in SAP HR system.
• Escalate unresolved requests to appropriate contacts.

Skills

Communication in English

Communication in Indonesian

Organizational skills

Multitasking skills

Customer service experience

Education

University level degree in any related field

Tools

SAP

Workday

Microsoft Office (advanced Excel skills)

Job description

Summary

To handle and coordinate all administrative P&O Services processes, principles and guidelines for a small client group.

About The Role

The purpose of this role is to serve as the first point of contact for employees, managers, and People & Organization (P&O) community to create a positive customer experience through problem understanding and resolution, communicating promptly with progress updates and engaging customers with a courteous and professional attitude.

Key Responsibilities

• Provide rapid, high quality and validated response/support to all P&O Services aspects (e.g., inquiries, services, processes, continuous improvement) and follow up inquiries on problems and requests from customers/users.
• Take ownership for queries and be responsible for case opening and closing (end to end) and provide the first and final point of contact for the customer.
• Maintain Organization Management/Personnel Administration HR data changes or actions effective on action/change in SAP HR system.
• Escalates requests that cannot be resolved directly to the appropriate escalation point of contact (i.e., vendor / H2R Manager / Senior Manager).
• Contribute to Knowledge Base for countries in scope.
• Ensure compliance in accordance with Data Privacy and Protection guidelines and other relevant legislation.
• Perform user administration tasks (e.g., access management).
• Perform document management tasks related to China Operations.
• Assist in tracking service requests and troubleshoots – support the analysis of error messages and questions.
• Perform administrative tasks to facilitate the delivery and presentation of key data to supervisors.

Qualifications

• University level degree in any related field.
• Able to communicate in English & Indonesian (both in speaking and in writing to support the respective end market). Mandarin language skillsets will be an added advantage.
• At least 1 year of experience in data management (or similar customer service organizations).
• Experience with SAP/Workday tool will be an added advantage.
• Demonstrated ability to work in cross functional teams in an international environment.
• Solid organizational skills including attention to details and multitasking skills.
• Proficiency in use of Microsoft Office; advanced Excel skills.